Alibet Mejías
Fulshear,TX
Summary
Dedicated and results-driven professional with a strong background in customer service and dispute resolution. Exceptional verbal and written communication skills, with experience in handling complex customer inquiries and fostering relationships. Bilingual in English and Spanish, seeking a dynamic position in a challenging, fast-paced environment that values proactive problem-solving and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Senior Disputes Specialist
Worldpay-FIS
Houston, USA
10.2019 - 05.2023
- Collaborate with IT teams to ensure alignment with operational requirements and optimize workflow solutions
- Participate in compliance initiatives, utilizing knowledge of regulatory programs to guide industry practices
- Utilize critical thinking and troubleshooting skills to resolve client issues effectively and promptly
- Communicate directly with clients, providing high-quality professional support and maintaining positive relationships
- Provided expert support on a telephone line focused on dispute processing, enhancing customer experience related to chargebacks and inquiries
- Managed chargebacks, retrievals, presentments, and resolutions, ensuring compliance with guidelines and improving client satisfaction
- Collaborated with financial institutions to devise strategies addressing fraud and non-fraud disputes, reducing future occurrences
- Established strong partnerships with FIS Debit disputes team, promoting a positive corporate image and effective collaboration
- Oversaw project documentation, tracked progress, and led data analysis to inform decision-making and facilitate task resolution
Customer Service Representative
Worldpay
Houston, USA
08.2018 - 10.2019
- Managed inbound customer inquiries with professionalism, ensuring accurate information regarding products, services, and order statuses
- Sorted and escalated complex customer issues to appropriate departments, streamlining the resolution process and improving service efficiency
- Maintained detailed customer records and documentation to support effective service delivery and issue tracking
Administrative Assistant
Medical Supply Company (AMR)
Houston, USA
01.2018 - 04.2018
- Handled phone communication and relayed critical information promptly, supporting team operations and customer inquiries
- Performed essential administrative tasks, including mail sorting, office supply ordering, and payment verification, contributing to smooth business functions
- Assisted team members with various projects, enhancing overall productivity and collaboration within the office
Education
Bachelor of Laws -
Universidad del Zulia
Maracaibo, Venezuela01.2011
Skills
- Customer Service Excellence
- Effective Communication
- Project Management
- Data Analysis
- Organizational Development
- IT Operations Understanding
- Regulatory Compliance
- Client Communication
- Critical Thinking & Problem-Solving
- Microsoft Office Suite (Word, PowerPoint, Excel)
- Google Docs
- Apple/Mac Operating Systems
Languages
- English, Fluent
- Spanish, Fluent
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Senior Disputes Specialist
Worldpay-FIS
10.2019 - 05.2023
Customer Service Representative
Worldpay
08.2018 - 10.2019
Administrative Assistant
Medical Supply Company (AMR)
01.2018 - 04.2018
Bachelor of Laws -
Universidad del Zulia
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