Ali Brady

• Assisted in providing diverse hair and skin care services under supervision.
• Practiced sanitation and safety protocols to maintain a clean work environment.
• Ensured client satisfaction by conducting thorough consultations and providing personalized services tailored to individual needs and preferences.
• Established rapport with diverse clientele by adapting communication styles according to individual preferences or cultural backgrounds while maintaining professionalism at all times.
• Achieved high level of customer satisfaction, receiving positive feedback and referrals, through methodical execution of services

Union Steward:

• Participated in union negotiations/bargaining, advocated for unit's priorities, and secured a 4% and 5% raise over two years vs. a 2% raise offered by Chartwells.
• Designated as Union Representative for employee grievances

Daily Tasks:

• Efficiently prepared fruit and vegetables portion of meal service
• Performed a rotating schedule of duties during and after foodservice.
• Maintained clean, organized, and trash-free workspace
• Strictly followed sanitation and food safety guidelines as required by regulations and company standards.
• Promoted a positive work environment and developed rapport with coworkers, supervisors, and student customers.
• Learned other teammates' work tasks and acted as substitute when absent.

Product Support Representative

• Troubleshoot product concerns or service questions with limited or conflicting information from patient, communicating complex information in plain terms
• Deescalate conversations with patients who are frustrated or upset to get to a positive resolution
• Administrative duties include: triaging inbound calls and customer issues, and use of ERP system for thorough documentation of patient's file and formal FDA medical device complaint reporting

Administrative Assistant

• Front-desk duties include: issuing employee badges, maintaining office supplies, and catering employee events
• Collaborate with executive-level employees on business improvement projects and daily tasks
• Assist in warehouse inventory control using ERP system

H&M - Sales Advisor

• Provide high level customer service using extensive product knowledge, anticipating customer needs, and resolving issues independently
• Execute store projects accurately while meeting efficiency standards and managing competing priorities
• Train Sales Advisors, store supervisors, and incoming Store Manager to perform store routines and procedures

JCPenney - Fine Jewelry Sales Associate

• Maintain customer information using customer relationship management system
• Process jewelry repair claims and communicate over the phone
• Troubleshoot repair claim issues with jewelry repair facility
• Train new coworkers to perform derpartment routines

Target- Starbucks/Cashier Team Member

• Provide fast and friendly customer service, maintaining a sense of urgency
• Accomplish all tasks, with competing priorities, without supervision
• Prepare food and beverages to customer and recipe specifications
• Maintain a clean workspace and be knowledgeable of safe food handling practices
• Maintain extensive product knowledge amid rapidly changing product offerings
• Train new coworkers to perform department routines