Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alicia Sierra

Houston,TX

Summary

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Receptionist position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Head Personal Trainer

Hero Performance
01.2021 - Current
  • Increased client satisfaction by developing and implementing customized training programs tailored to individual needs.
  • Enhanced gym revenue through the design and promotion of specialized group fitness classes, attracting new clients.
  • Improved client retention rate by consistently tracking progress, adjusting programs as needed, and providing ongoing support.
  • Developed a strong team of personal trainers with regular training workshops, fostering professional growth and development.
  • Organized special events such as fitness challenges and charity workouts, increasing member engagement and brand visibility.
  • Assisted in the recruitment process for new trainers by conducting interviews, evaluating qualifications, and providing recommendations based on skillset compatibility with gym culturephilosophy.
  • Developed and implemented staff training programs focused on customer service, sales techniques, and health/fitness education to ensure consistent delivery of high-quality services.

Receptionist, Accounts Receivable

Original Motors Inc.
01.2019 - 06.2021
  • Enhanced customer satisfaction by promptly greeting and assisting visitors upon arrival.
  • Streamlined front desk operations for increased efficiency and improved guest experience.
  • Managed incoming calls with professionalism, directing inquiries to relevant departments.
  • Organized office documents and files, maintaining a clean workspace for optimal productivity.
  • Assisted in the preparation of financial reports, contributing to informed decision-making within the company.
  • Optimized cash flow management by accurately recording payments received from clients.
  • Demonstrated versatility in handling multiple responsibilities including receptionist duties, accounts receivable tasks, and general administrative support.

Education

Associate of Arts - Business

Houston Community College
Houston, TX

Bachelor of Science - Pre-Law

University of Houston
Houston, TX
06.2026

High School Diploma -

Houston Heights High School
Houston, TX
06.2022

Skills

  • Filing systems
  • Empathy and patience
  • Strong Organization
  • Sales experience
  • Office Administration
  • Customer Service
  • Business Correspondence
  • Call Answering and Routing
  • Payment Processing
  • Visitor and Customer Relations
  • Professionalism

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Head Personal Trainer

Hero Performance
01.2021 - Current

Receptionist, Accounts Receivable

Original Motors Inc.
01.2019 - 06.2021

Associate of Arts - Business

Houston Community College

Bachelor of Science - Pre-Law

University of Houston

High School Diploma -

Houston Heights High School

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Alicia Sierra