Alica Beckwith
Birmingham,AL
Summary
I have over nine years of customer service experience, along with under three years of claims adjudication and contract reviewing. I have minor experience in billing and payment processing. I adapt to changes in work requirements quickly and implement changes effectively. I want to expand my skill base and work on learning more technical support and administrative functions to fulfill my goals of being a higher administrative support or human resources professional in the future.
Overview
13
13
years of professional experience
Work History
Phone tech
Department of Veterans Affairs
Muskogee, OK
10.2019 - Current
- As a phone agent for the Department of Veterans Affairs I have been responsible for being able to provide up to date information on all VA programs and benefits over the phone to veterans and their dependents
- I do this by reviewing education claims, developing and gathering relevant evidence from multiple sources, I also explain steps on problem resolution to the caller so if they need to apply I walk them through options and or the application itself; if it is missing information I provide steps on how to solve these issues whether that be the student reaching out to the school to let them know we are missing information for their files, or for the caller to send in needed information to the VA for their education file
- I also verify payments to student if they failed to verify properly, and or if they failed to update their information to receive payments
- I also help SCOs with their problems in students file that can be simple confirmation of benefits and or if they have sent in information and it has not come through, I trouble shoot with them on how we fix this issue and help keep our claimants benefits running smoothly
- I have also been added to specialty lines for GS 9 agents and do the survivor lines, Spanish lines and will be joining the line to assist SCOS with our EM systems, only adding to the experience I’ve gained through my time with VA
VCE
Department of Veterans Affairs
Muskogee, OK
02.2019 - 10.2019
- I was moved into training to become a VCE (Veterans Claim Examiner), on February 19th, 2019
- During this training I am expanding my knowledge of VA processing, and now learning to adjudicate claims of Veterans, Servicemembers, and their dependents who are seeking help with educational costs through benefits provided by the VA
- I examine evidence provided by the applicant, the Department of Defense, and the school or program to decide of eligibility for benefits
- During training and my brief time out of training in this position I was assigned claims for vets, service members, and their dependents where it was my job to follow processing protocol and determine eligibility or lack thereof for applicants as well as address concerns sent in by claimants via mail, askva, and or through 119 from the call center
- I would generate letters notifying claimants of their eligibility, confirm in enrollments, and approve out payments to benefit recipients and or their programs
Work Study Processor
Department of Veterans Affairs
Muskogee, OK
07.2018 - 02.2019
- While employed for the VBA Muskogee I have been trained as a Work Study Processor and am responsible for gathering information used in adjudicating applications submitted by to work study, processing time records, work study applications, and signed contracts for students in VA work study, as well as doing data entry for other department as needed;
- Lastly I also did work over the phone to help worksite supervisors, and workstudy students who called in to the VA work study department letting them know if there were any missing documents, or other issues and if so possible steps to fix the issue
- In doing this I helped get the information in so that we could approve payments to our students for their workstudy programs in a timely fashion
Jail Staff
McIntosh County Jail
Eufaula, ok
02.2017 - 07.2018
- Responsibilities on this job include being able to book people into jail or release them, run the control tower, guard inmates in the jail, provide food at specified times to inmates, also to answer questions over the phone from the public or other agencies
Customer Service Correspondence Specialist II
General Dynamic’s Information Technology
Las Cruces, NM
03.2015 - 07.2017
- Duties at this job are to provide top customer service to a consumer which does include informing them about how we can assist them, or providing information to their inquiries, and being able to log call information accurately and promptly so as to assist as many consumers as possible
- While working correspondence which involves filing complaints sent into the agency by consumers and or other agencies
Animal Caregiver
Animal Services Center of the Mesilla Valley
Las Cruces, NM
06.2014 - 02.2015
- Duties of employment at the Animal Service Center of the Mesilla Valley were to first and foremost to care for the animals in my areas by cleaning their pens and providing fresh food and water throughout the day
- When the center opened to the public I would assist customers with any questions they had about the animals in my section in regards to adoption and animal care
Security Clerk
ATAMIR-WSMR
04.2013 - 11.2013
- Duties and responsibilities consisted of securing job site and maintaining perimeter
- Primary duty was escorting of visitors, clients, transports and heavy equipment to and from work sites
- Secondary gate duties consisted of interacting with public and employees ensuring authorized entry only
- Additional responsibilities were professional utilization of radio communications working with dispatch and fellow staff coordinating daily projects and assignments
Security Clerk
NCI-WSMR
04.2012 - 10.2012
- Employer changed company name, but duties and responsibilities remained the same and consisted of securing job site and maintaining perimeter
- Primary duty was escorting of visitors, clients, transports and heavy equipment to and from work sites
- Secondary gate duties consisted of interacting with public and employees ensuring authorized entry only
- Additional responsibilities were professional utilization of radio communications working with dispatch and fellow staff coordinating daily projects and assignments
Education
Bachelor’s degree - criminal justice
New Mexico State University
Las Cruces, NM12.2013
High School -
Las Cruces High School
Las Cruces, NM05.2007
Skills
- Claim adjudication
- Data entry
- Customer service
- Evidence evaluation
- Problem resolution
- Documentation management
- Time management
- Communication skills
- Attention to detail
- Critical thinking
- Good Telephone Etiquette
- Training development
- Flexible and adaptable
- Multitasking
- Quality assurance
- Data management
- MS office
- Cisco Jabber
- Finesse
- Adobe
Locations
- 1220 Sweetwater Cir Birmingham, AL, 35235
- 417140 Mockingbird Ln Eufaula, OK, 74432
Accomplishments
- I completed a 58hr program for aspiring supervisors under my current employer
- I have always been above requirements during my annual employee evaluations.
Timeline
Phone tech
Department of Veterans Affairs
10.2019 - Current
VCE
Department of Veterans Affairs
02.2019 - 10.2019
Work Study Processor
Department of Veterans Affairs
07.2018 - 02.2019
Jail Staff
McIntosh County Jail
02.2017 - 07.2018
Customer Service Correspondence Specialist II
General Dynamic’s Information Technology
03.2015 - 07.2017
Animal Caregiver
Animal Services Center of the Mesilla Valley
06.2014 - 02.2015
Security Clerk
ATAMIR-WSMR
04.2013 - 11.2013
Security Clerk
NCI-WSMR
04.2012 - 10.2012
Bachelor’s degree - criminal justice
New Mexico State University
High School -
Las Cruces High School
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