Alice Aguilar
Friday Harbor,WA
Summary
Knowledge on orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
PeaceHealth
02.2023 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to successfully deal with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Scheduled patients for appointments and maintained master calendar.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
Patient Care Coordinator
Northwest Eye Clinic
01.2022 - 01.2023
- Answered central telephone system and directed calls accordingly
- Managed multiple tasks and met time-sensitive deadlines
- Provided clerical support to company employees by copying, faxing and filing documents
- Provided callers with address, directions, company website and related information
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Reviewed patient insurance, demographic and health history to keep information current
- Processed payments using cash, check and credit cards, maintaining accurate records of transactions.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Printed prescription requests and queries in compliance with practice protocol.
- Registered and verified patient records before triage with most up-to-date information.
- Assisted with medical coding and billing tasks.
- Scanned identification and insurance cards.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Input data into computer programs and filing systems.
- Printed and photocopied documents to provide patients with copies of medical records.
- Trained new staff on filing, phone etiquette and other office duties.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Followed up with patients to reschedule missed appointments.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Clerk/Cashier
Friday Harbor Drug
10.2021 - 01.2022
- Answered questions about store policies and addressed customer concerns
- Helped customers complete purchases, locate items and join reward programs
- Operated cash register for cash, check and credit card transactions
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Processed customer refunds and exchanges according to established guidelines
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance
- Stocked, tagged and displayed merchandise as required.
Dining Room Attendant/Cook/Caregiver
Village At The Harbor
05.2019 - 10.2021
- Monitored dining room inventory and replenished as necessary
- Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities
- Set up and broke down buffet and other self-service areas, organizing components logically
- Maintained energy and enthusiasm in fast-paced environment
- Led projects and analyzed data to identify opportunities for improvement
- Bussed and reset tables to keep dining room and work areas clean
- Used slow periods to restock supplies
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions
- Transitioned between breakfast and lunch service
- Prepared multiple orders simultaneously during peak periods with high accuracy rate
- Seasoned and cooked food according to recipes or personal judgment and experience
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation
- Ordered and received products and supplies to stock kitchen areas
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged tables and chairs for special occasions and events.
- Communicated closely with servers to fully understand special orders for customers.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
- Trained and supervised cooking staff to expertly meet daily needs.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Front End Supervisor
Ross Dress For Less
09.2017 - 03.2019
- Greeted visitors and customers upon arrival, offered assistance and answered questions
- Created employee lunch schedules to align coverage for shift changes
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Maintained cash keys at all times to ensure tills were correct and to obtain change for cashiers
- Educated staff on strategies for handling difficult customers and challenging situations.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained high end jewelry and high end purse keys to ensure safety of the store's merchandise
- Assigned daily goals/tasks for employees to meet daily quota
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Private Housekeeper
Luz's Cleaning Services
09.2015 - 06.2017
- Trained other staff members
- Cleaned and organized kitchen and eating areas by washing dishes, removing trash and wiping down counters and surfaces
- Polished and dusted furniture, antiques and high-priced valuables to preserve pieces
- Swept, mopped and polished floors to remove dirt and grime and restore floor's protective layer
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Disposed of trash and recyclables each day to avoid waste buildup
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
Certificate - Permanent Makeup Artist
Evoluxe Studio & Academy
Seattle, WA09-2021
Certificate - Aesthetician
Vivaluxx School of Makeup Art
Bellingham, WA02-2020
High School Diploma -
Friday Harbor High School
Friday Harbor, WA06-2017
Skills
- Financial Recordkeeping
- Regulatory Compliance
- Team Leadership
- Spanish Fluency
- Medical Terminology
- Portion and Cost Control
- Facility Policies and Procedures
- Employee Performance Management
Additional Information
References:
Hope (ex-boss from the Village) 619-647-1298
Laura (ex-boss from the Village) 360-622-8426
Chelsea (ex-boss from NWEC) 425-330-6913
Andrew (ex-coworker from NWEC) 443-841-0169
Stephanie (ex-coworker from NWEC) 360-255-8403
Jennifer (ex-coworker from Friday Harbor Drug) 360-622-5341
Samantha (ex-boss from Ross) 360-305-8236
Jonathan(coworker @ PH) 847-401-8630
Mary(Supervisor @ PH) 360-378-1722
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Misc
Morning shift only
Driver's License for 6 years now
Timeline
Patient Access Representative
PeaceHealth
02.2023 - Current
Patient Care Coordinator
Northwest Eye Clinic
01.2022 - 01.2023
Clerk/Cashier
Friday Harbor Drug
10.2021 - 01.2022
Dining Room Attendant/Cook/Caregiver
Village At The Harbor
05.2019 - 10.2021
Front End Supervisor
Ross Dress For Less
09.2017 - 03.2019
Private Housekeeper
Luz's Cleaning Services
09.2015 - 06.2017
Certificate - Permanent Makeup Artist
Evoluxe Studio & Academy
Certificate - Aesthetician
Vivaluxx School of Makeup Art
High School Diploma -
Friday Harbor High School