Alice Aikens

A meticulous Legal File Clerk with a proven track record in contract review and management, aiming to continue ensuring the completeness and legality of documents at Spruce Power, enhancing contract integrity through keen attention to detail.

Skills:

• Contract Review: Expert in examining contracts for completeness, ensuring all necessary signatures, dates, and clauses are present.
• Legal Compliance: Knowledgeable in basic legal principles to flag potential issues in contractual agreements.
• Document Sorting: Efficient in organizing and categorizing legal documents, linking correspondence with respective contracts.
• Interdepartmental Coordination: Skilled at liaising with various departments to gather or clarify document-related information.
• Attention to Detail: Exceptional ability to spot discrepancies or errors in legal documents.
• Confidentiality: Strong commitment to handling sensitive legal information with discretion.
• Collaboration: Regularly engaged with legal, sales, and customer service departments to ensure all contract-related issues are addressed promptly and accurately.
• Facilitated cross-departmental communication to streamline the document review process, enhancing contract turnaround times.
• Contract Compliance Audit: Spearheaded an internal audit of contracts leading to the refinement of contract templates to ensure legal standards are consistently met.
• Document Management System Upgrade: Played a key role in the adoption of a new document management system, improving document tracking and retrieval efficiency.

• Optimized virtual credit card processing procedures, enhancing efficiency, and reducing processing time, resulting in elevated customer satisfaction and cost savings for Bill.com.
• Identified and executed process improvements, streamlining credit card payment processing to enhance efficiency and generate cost savings.
• Managed over 80 credit card transactions meticulously, ensuring accuracy and conducting regular audits and analysis of virtual credit card transactions to uncover patterns and trends, providing valuable insights for improving overall efficiency.
• Developed and delivered comprehensive training sessions for new Virtual Credit Card auditors, ensuring a thorough understanding of document review procedures and adherence to security protocols, thereby minimizing errors and enhancing overall efficiency.
• Conducted regular audits and analysis of virtual credit card transactions to identify patterns and trends, providing insights for improving overall efficiency.
• Implemented security protocols and compliance measures to safeguard virtual credit card transactions, ensuring accuracy and minimizing errors while enhancing overall efficiency.

• Accurately inputting various types of data into computer systems or databases following established procedures and guidelines.
• Reviewing and verifying the accuracy of data entered to ensure quality and reliability of information.
• Identifying and correcting errors, inconsistencies, or missing information within datasets to maintain data integrity.
• Organizing and updating databases or electronic filing systems with new or revised information as needed.
• Maintaining accurate records of data entry activities, including logs of tasks completed and any issues encountered.
• Conducting quality checks on data entered to ensure compliance with company standards and regulations.

• Verified that information was correct in terms of documentation, entered the data into the system, and generated the information for the client.
• Scanned the new document to the folder of the client with accuracy and precision.
• Entered the information into an internal folder in case it was audited in the future.
• Assessed and confirmed 30 + new patients' qualifications monthly for Medicaid and Medicare, ensuring a 98% accuracy in healthcare provision.
• Documented lab work, coordinating physical therapy, nurse visits, and speech therapy appointments while enhancing patient care.
• Coordinated Travel Plans and event planner.
• Interacted with an average of 10 customers daily, providing essential information and resolving 90% of queries on the first contact.
• Vendor interaction weekly.
• Performed Quality assurance reviews after each step had been completed.

· Maintained electronic filing systems and facilitated the data entry of donations via QuickBooks.

· Scanned paper checks given to the Ministry, filed the paper checks, and placed them in the manual and digital filing system.

· Efficiently conducted quality assurance reviews after the donations had been processed electronically and manually.

· Oversaw 1500+ monthly account payable and receivable transactions, ensuring accuracy after the completion of inbound and outbound calls.

· 6 + years of enabling accurate daily monthly account balances for 7 accounts for a 501C3.

· Maintained strong customer relationships with donors, vendors and customers through effective issues resolution and proactive communication.

· Scheduled appointments between clients and customers and internal staff members.

· Assisted in job placement.

· Managed database systems containing customer contact information.