Nordia Lawson
Lauderdale Lakes,FL
Summary
Experienced financial services professional with over a decade of expertise in customer service, cash management, and banking operations. Proven ability to lead teams, manage high-volume transactions, and deliver exceptional client experiences. Adept at identifying customer needs and aligning them with financial solutions to drive satisfaction and retention.
Knowledgeable Operations Manager with solid background as Teller, known for efficient transaction processing and excellent customer service. Proven ability to enhance customer satisfaction and streamline operations in fast-paced environment. Demonstrated proficiency in cash handling and banking software, with strong attention to detail and communication skills.
Overview
23
23
years of professional experience
Work History
Teller / Personal Banker/Operations Manager
Wells Fargo Bank, N.A.
11.2014 - Current
- - Managed teller transactions including deposits, withdrawals, and foreign currency exchanges.
- - Balanced vault and cash drawers, ensuring accuracy and compliance with dual control standards.
- - Educated clients on financial products and services to meet their banking needs.
- - Mentored and trained new hires, supporting onboarding and operational excellence.
- - Approved over-limit transactions and signed official documents on behalf of the bank.
Cash Office Associate
Ross Department Store
05.2005 - 10.2010
- - Balanced tills and prepared daily financial summaries for management.
- - Handled data entry, administrative tasks, and customer resolution.
- - Proposed operational improvements to enhance department efficiency.
- - Processed internal cash transactions and maintained accurate records.
Personal Banker / Customer Service
Barclays Bank NA
09.2002 - 03.2004
- - Opened and maintained personal and business accounts, ensuring regulatory compliance.
- - Promoted new banking services and resolved customer issues efficiently.
- - Processed reciprocal transactions and supported public relations initiatives.
- - Delivered high-touch service to business clients, enhancing customer loyalty.
Education
Diploma - Business Administration
Royal Caribbean Institute of Business
01.2000
Certificate - Office Procedures & Microsoft Applications
Black River Vocational Training Center
01.1998
Skills
- - Cash Handling & Vault Management
- - Teller & Personal Banking Operations
- - Foreign Currency Processing
- - ATM Custodianship & Reconciliation
- - Customer Relationship Management (CRM)
- - Data Entry & Financial Reporting
- - Microsoft Office Suite (Word, Excel, Outlook)
- - Dual Control & Compliance Procedures
- - Staff Mentoring & Training
Timeline
Teller / Personal Banker/Operations Manager
Wells Fargo Bank, N.A.
11.2014 - Current
Cash Office Associate
Ross Department Store
05.2005 - 10.2010
Personal Banker / Customer Service
Barclays Bank NA
09.2002 - 03.2004
Certificate - Office Procedures & Microsoft Applications
Black River Vocational Training Center
Diploma - Business Administration
Royal Caribbean Institute of Business