Alice Aranda
El Centro,CA
Summary
Dynamic Assistant Manager with a proven track record at In-N-Out Burger, excelling in customer service and team leadership. Enhanced customer satisfaction by effectively addressing complaints and mentoring staff. Skilled in money handling and decision-making, I implemented merchandising strategies that significantly boosted sales while maintaining a clean and organized store environment.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Assistant Manager
In-N-Out Burger
09.2016 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Elevated customer satisfaction by efficiently addressing complaints.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Schedule shifts and ran a complete shift with some supervision.
- Attended team leadership classes to meet my expectations in my job title. In addition to training to meet the leadership for our business.
Assistant Manager
7-eleven
09.2016 - 01.2019
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth
- Oversaw inventory management, coordinated order placements, and scheduled pickup times for sales floor.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Accepted deliveries and organized inventory.
Education
Graduate Certificate - General Studies
Imperial Pathway
El Centro, CASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Goal setting
Timeline
Assistant Manager
In-N-Out Burger
09.2016 - Current
Assistant Manager
7-eleven
09.2016 - 01.2019
Graduate Certificate - General Studies
Imperial Pathway
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