Alice A. Young
San Antonio,TX
Summary
Dynamic manager and analytical problem-solver with a proven track record in team building, leadership, and motivation. Expertise in fostering excellent customer relations and cultivating strong relationships that drive business success. Committed to leveraging independent decision-making skills and sound judgment to enhance organizational effectiveness. Passionate about applying training, monitoring, and morale-boosting strategies to elevate employee engagement and optimize performance outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Area Manager
Amazon
07.2024 - Current
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability and sustainability
- Built relationships with customers and community to establish long-term business growth.
Behavioral Therapist
Behavioral Innovations
04.2022 - 06.2024
- Arrange and develop training process guidelines, or course materials, such as handouts and visuals that increased productivity and participant engagement in child special needs populations.
- Participate in variety of training delivery methods, such as in-person and/or virtual, to improve training effectiveness, leading to an increase learning recall and improvement in delivery and receptiveness in children with severe special needs and learning handicaps.
Administrative Assistant
Veterans Affairs (Texas Southern University Campus)
06.2017 - 03.2020
- Specialized in customer/student relations, such as outreach and communications to current and prospective students and employees, including but not limited to organizing calendars, conducting meetings and ensuring management communication regarding training programs.
- Created and implemented avenues to ensure students are aware of all of their governmental benefits to achieve maximum educational and living assistance accessibility.
Law Office Manager
Trachelle C. Bowling, Law Office
01.2015 - 05.2016
- Handled privileged and confidential legal pleadings and filings on behalf of clients.
- Prepared necessary correspondence to keep clients informed of court dates, motions and case status.
- Supervised community informational meetings, supervised office personnel and volunteers and organized attorney conferences.
Education
Master of Science - Master of Science Industrial and Organizational Psychology
Southern New Hampshire
05-2024
Bachelor of Arts - Psychology
Texas Southern University
11.2020
Skills
- Proficient in SPSS
- Team player
- Conflict Resolution Specialist
- Proficient in measuring qualitative and quantitative data
- Relationship building and management
- Business development and planning
- Cross-functional collaboration
- Customer relationship management
- Operations
- Talent reviews
Certification
- CPR - Cardiopulmonary Resuscitation
- Code of Business and Ethics
- Making Great Hiring Decisions
Timeline
Area Manager
Amazon
07.2024 - Current
Behavioral Therapist
Behavioral Innovations
04.2022 - 06.2024
Administrative Assistant
Veterans Affairs (Texas Southern University Campus)
06.2017 - 03.2020
Law Office Manager
Trachelle C. Bowling, Law Office
01.2015 - 05.2016
Master of Science - Master of Science Industrial and Organizational Psychology
Southern New Hampshire
Bachelor of Arts - Psychology
Texas Southern University
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