ALice Bello
Seagoville,Texas
Summary
Experienced patient care professional with a background in home health, patient service, and referral coordination. Known for empathy, organization, HIPAA compliance, and accurate communication. Dependable healthcare professional with experience supporting patients in home care, laboratory services, and referral management. Skilled in communication, documentation, insurance verification, and care coordination. Dedicated to delivering accurate, compassionate support while protecting confidential information.
Overview
23
23
years of professional experience
Work History
Home Health Aide
Home watch Caregivers of North Texas
Dallas, TX
08.2024 - Current
- Provided companionship and emotional support to Homewatch CareGivers of North Texas clients
- Assisted with bathing, grooming, dressing, and toileting for daily personal care
- Prepared meals and snacks following client preferences and care plans
- Monitored medication reminders and reported concerns to supervisors and family members
- Supported safe transfers, mobility, and walking using proper lifting techniques
- Completed light housekeeping, laundry, and tidying for clean home environments
- Observed client condition changes and documented updates for care coordination
Patient Service Representative
Quest Diagnostics Laboratory
Dallas, TX
07.2003 - Current
- Greeted patients at Quest Diagnostics laboratory service center
- Verified patient demographics, insurance, and requisition details
- Prepared specimens for labeling, packaging, and transport
- Entered orders into laboratory information systems
- Answered patient questions about testing, forms, and visit steps
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Ensured all necessary paperwork was completed prior to patient visits.
- Performed administrative duties such as filing, faxing, photocopying.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
Referral Management Clerk
Ut Southwestern Medical Center
Dallas, Texas
04.2022 - 03.2023
- Processed patient referrals using UT Southwestern medical center scheduling systems.
- Reviewed referral requests for completeness, accuracy, and required authorization details.
- Contacted clinics and providers to clarify referral information and missing records.
- Routed referrals to appropriate departments following UT Southwestern medical center procedures.
- Updated patient records with referral status, notes, and appointment information.
- Communicated with patients about referral requirements and next-step instructions.
- Coordinated with insurance teams to verify referral-related coverage information.
- Maintained confidential medical documents in compliance with UT Southwestern medical center standards.
- Tracked referral request progress and resolved issues to maintain smooth processing.
- Managed and obtained insurance authorizations for patient referrals from physicians.
- Gathered and verified insurance requirements to meet payer requirements.
- Assisted patients by answering questions and providing information regarding referrals.
- Contacted patients to confirm or reschedule appointments to minimize no-show appointments.
- Reviewed and analyzed patient referrals for accuracy and completeness.
Education
Bachelor of Science - Human Resources Management
Strayer University
Clinton, IA01-2009
High School Diploma -
Robert E. Lee High School
Tyler, TX05-1982
Skills
- Personal care assistance
- Medication reminders
- Safe transfers
- Care plan follow-up
- Vital signs monitoring
- Patient communication
- HIPAA compliance
- Electronic charting
Timeline
Home Health Aide
Home watch Caregivers of North Texas
08.2024 - Current
Referral Management Clerk
Ut Southwestern Medical Center
04.2022 - 03.2023
Patient Service Representative
Quest Diagnostics Laboratory
07.2003 - Current
Bachelor of Science - Human Resources Management
Strayer University
High School Diploma -
Robert E. Lee High School