Alice Berry
Customer service
Cedar Grove,Tennessee
Summary
Dynamic and results-oriented professional with extensive experience in logistics and customer service, notably as a Contract Driver with DoorDash. Excelled in enhancing delivery efficiency and customer satisfaction through expert navigation and proactive communication. Skilled in defensive driving and customer engagement, demonstrating a strong work ethic and an optimistic mindset. Achieved significant improvements in on-time delivery rates and client retention.
Overview
9
9
years of professional experience
Work History
Contract Driver
DoorDash
10.2018 - 04.2023
- Increased on-time deliveries by utilizing GPS technology and local knowledge of traffic patterns.
- Communicated proactively with clients regarding potential delays or issues that could impact their scheduled delivery times.
- Exceeded customer expectations by going above and beyond in assisting with unloading packages when needed.
- Assisted in warehouse operations as needed, demonstrating versatility within the company''s logistics chain.
- Optimized routes for timely deliveries, contributing to increased productivity.
- Maintained cleanliness of assigned vehicle both inside and out, promoting a professional image for the company.
- Boosted customer retention with courteous and professional communication during deliveries.
- Adapted quickly to changing circumstances such as weather conditions or road closures, minimizing delays in service.
- Enhanced client satisfaction by providing prompt and efficient delivery services.
- Followed applicable traffic regulations and traffic laws.
- Developed deep knowledge of local routes and area destinations.
- Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
- Remained calm and poised in emergent situations.
- Responded with ease to sudden changes in routes and schedules.
Retail Stock Clerk/Customer Service Cashier
Qstar
10.2015 - 01.2016
- Implemented visual merchandising strategies to improve store appearance and attract customers.
- .Continuously updated knowledge of store layout and product offerings, enabling efficient assistance to customers and colleagues alike.
- Reduced product losses by diligently monitoring stock levels and promptly addressing discrepancies.
- .Improved employee morale among stockroom staff by fostering a collaborative work environment focused on teamwork and open communication.
- Assisted in sales growth by maintaining a well-stocked, organized, and visually appealing store environment.
- Provided excellent customer service by assisting shoppers with locating products and answering inquiries.
- Ensured proper rotation of perishable items to minimize waste and maintain freshness for customers.
- Contributed to successful promotional events by creating eye-catching displays that showcased featured items.
- Maintained a safe and clean work environment through regular cleaning tasks and hazard identification.
- Greeted customers and directed to requested products.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Head Delivery Driver
Hot Wok Restaurant
06.2014 - 09.2015
- Fostered a positive working environment by promoting teamwork and collaboration among staff members, leading to increased employee satisfaction and reduced turnover rates.
- Improved delivery efficiency by optimizing routes and schedules for a team of drivers.
- Conducted regular performance evaluations for driving staff, identifying areas for improvement.
- Resolved delivery issues promptly, maintaining open lines of communication between drivers, dispatchers, and customers.
- Established clear expectations and protocols for driver conduct, promoting professionalism on the job.
- Managed driver schedules to ensure adequate staffing during peak times while minimizing overtime expenses.
- Mentored new drivers on best practices in navigation, customer service, and proper handling of materials during transport.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Education
Associate of Applied Science - Web Page, Digital/Multimedia
University of Phoenix
Tempe, AZ01-2008
High School Diploma -
Central Kitsap High School
Silverdale, WA06-1996
Skills
- Professional Conduct
- Defensive Driving Techniques
- Resilience Under Pressure
- Proficient in Defensive Driving
- Consistent Work Commitment
- Intrinsic Motivation
- Responsive to Change
- Direct Patient Support
- Efficient Meal Preparation
- Personal Care Support
- Meal Support
- Customer Engagement
- Customer Service
- Strong Work Ethic
- Empathetic Communication
- Committed To Development
- Optimistic Mindset
- Product Placement
Timeline
Contract Driver
DoorDash
10.2018 - 04.2023
Retail Stock Clerk/Customer Service Cashier
Qstar
10.2015 - 01.2016
Head Delivery Driver
Hot Wok Restaurant
06.2014 - 09.2015
Associate of Applied Science - Web Page, Digital/Multimedia
University of Phoenix
High School Diploma -
Central Kitsap High School