Alice Bilous
Delray Beach,FL
Summary
Hospitality professional prepared for seamless guest experiences and high-level service. Proven ability to maintain warm, welcoming atmosphere and manage guest interactions efficiently. Utilizes excellent communication and organizational skills to ensure smooth operations. Excellent at providing personalized service and promptly addressing guest needs with kindness, empathy, and enthusiam.
Overview
4
4
years of professional experience
Work History
Hostess
Oceans 234
12.2024 - Current
- Warmly greeted and seated guests promptly to enhance dining experience.
- Collaborated with waitstaff and management to communicate guest needs effectively.
- Managed reservation system, ensuring accurate table assignments during peak hours. Seasonally, Oceans 234 greets 350-600 guests daily.
- Handled guest inquiries and concerns to ensure high levels of satisfaction.
- Acted as the first point of contact in-person, while also answering all telephone calls.
Gymnastics Coach
Palm Beach Gymnastics
03.2023 - 03.2024
- Coordinated with other coaches and parents to determine student advancement and progress.
- Boosted student confidence levels by offering constructive feedback and personalized support.
- Developed individualized training plans to enhance athlete performance and skill progression.
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
Delivery Driver
Skinner Dental Lab
09.2021 - 03.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
Audio Engineering Certification - Audio Engineering
Garnish Music Production School
Miami, FL06.2024
High School Diploma -
Spanish River Community High School
Boca Raton, FL06-2021
Skills
- Effective verbal communication
- Customer support
- Experienced in organizing tasks
- Empathetic communication
- Proactive client service
- Skilled in multitasking
- Strong interpersonal skills
- Proficient in telephone interactions
- Notetaking and documentation
Timeline
Hostess
Oceans 234
12.2024 - Current
Gymnastics Coach
Palm Beach Gymnastics
03.2023 - 03.2024
Delivery Driver
Skinner Dental Lab
09.2021 - 03.2022
Audio Engineering Certification - Audio Engineering
Garnish Music Production School
High School Diploma -
Spanish River Community High School