Alice Blakeslee
Hemet,CA
Summary
Proven BDC Representative with a track record of enhancing customer satisfaction and loyalty within the car dealership industry. Excelled in using eLeads program and sales systems to surpass performance goals, leveraging exceptional people skills and problem-solving abilities. Demonstrated expertise in relationship building and time management, contributing to significant client base expansion.
Overview
7
7
years of professional experience
Work History
BDC Sales Associate
Diamond Chevrolet/ GMC of Banning
03.2023 - 10.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
- Engaged with customers to build rapport and loyalty.
- Proved successful working within tight deadlines and a fast-paced environment.
BDC Representative
Diamond Chevrolet of San Bernardino
08.2022 - 03.2023
- Used sales and order management systems and technologies to facilitate exceptional customer service.
- Developed strong business relationships to provide service and value beyond customer expectations.
- Boosted sales with proactive follow-up calls and consistent communication with potential clients.
BDC Representative
Tom Bell Chevrolet
03.2020 - 08.2022
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Contributed to team success by consistently meeting or exceeding individual performance goals.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Worked effectively in fast-paced environments.
BDC Representative
Riverside Chevrolet
10.2017 - 02.2020
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Education
Associate of Science - General Studies
Riverside City College
Riverside, CASkills
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Customer Needs Assessment
- Merchandising knowledge
- ELeads product knowledge
- Exchange coordination
- Client Service
- Payment Processing
Timeline
BDC Sales Associate
Diamond Chevrolet/ GMC of Banning
03.2023 - 10.2024
BDC Representative
Diamond Chevrolet of San Bernardino
08.2022 - 03.2023
BDC Representative
Tom Bell Chevrolet
03.2020 - 08.2022
BDC Representative
Riverside Chevrolet
10.2017 - 02.2020
Associate of Science - General Studies
Riverside City College
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