Alice Blakstad
Zumbrota,MN
Summary
Successful Automotive Sales Associate specializing in consulting with customers with unique backgrounds to uncover and meet diverse needs. Resourceful, hardworking and reliable team player.
Overview
20
20
years of professional experience
Work History
Car Sales Consultant
Mosaic Chevrolet
Zumbrota , MN
11.2022 - Current
- Worked with customers and sales management to reach price agreements and explain warranty, sales and option package procedures.
- Advised customers on trade-in values for their existing vehicles when applicable.
- Oversaw customer test drives and demonstrated standard and optional features.
- Provided excellent customer service throughout entire transaction process from initial contact until completion of sale.
- Followed up with previous customers through surveys or emails seeking feedback on service provided.
- Answered customer emails and telephone requests for information.
- Greeted customers as they entered the showroom and identified their needs.
- Developed relationships with new clients by following up after purchase to ensure satisfaction with product and service received.
Animal Care Specialist
Petco Animal Supplies Stores Inc.
Rochester, MN
10.2015 - Current
- Trained new staff members on proper animal handling procedures.
- Cleaned and maintained animal enclosures on a daily basis.
- Assisted in the adoption process by introducing potential owners to adoptable animals.
- Provided food and water for all animals, ensuring that they had adequate nutrition.
- Provided emotional support for distressed or anxious pets during their stay at the facility.
- Responded promptly to customer inquiries about pet care services.
- Observed the behavior of animals to detect signs of illness or injury.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
Retail Store Sales Manager
Marshalls
Rochester, MN
04.2021 - 11.2022
- Delivered excellent customer service by greeting and assisting each customer.
- Mentored my Assistant Store Managers in delegation to their leaders and associates.
- Made sure my team had adequate training in TJX Rewards Credit Card knowledge.
- Wrote development action plans for my Assistant Store Managers. As well as annual reviews.
- Maintained a healthy green culture in my store, by actively caring about my associates to ensure they had the tools to succeed.
- Played apart in loss prevention in the store by being a presence on the sales floor and offering customer service.
- Assisted in floor moves by working through the Assistant Managers to upskill their knowledge through store walks and collaboration.
- Developed and implemented strategies to increase customer satisfaction, loyalty, and retention.
- Implemented operational policies and procedures to maximize efficiency while maintaining compliance with company standards.
- Created weekly schedules for employees based on store traffic patterns.
- Performed daily audits of the store's cash drawers ensuring accuracy of transactions.
- Recruited, trained, coached, mentored and evaluated staff members on their performance.
Assistant Store Manager
Marshalls
Rochester, MN
01.2018 - 04.2021
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
Store Sales Manager
Gymboree
Rochester, MN
01.2017 - 12.2017
- Established culture of friendly competition, maintaining top morale and motivating individuals to surpass goals.
- Monitored employee performance to ensure adherence to company standards of excellence.
- Developed and implemented strategic merchandising plans to boost revenues and reduce expenditures while maintaining payroll within budget.
- Managed the day-to-day operations of the store including overseeing staff, scheduling shifts, and resolving customer complaints.
- Provided training sessions for new employees on proper customer service techniques.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Demonstrated knowledge of audit and compliance standards.
- Supported sales team members to drive growth and development.
Store Sales Manager
Rue21
Rochester, MN
01.2015 - 12.2016
- Delivered excellent customer service by greeting and assisting each customer.
- Addressed customer inquiries and resolved complaints.
- Stocked and restocked inventory when shipments were received.
- Reorganized the sales floor to meet company demands.
- Completed weekly schedules according to payroll policies.
- Addressed and corrected sales staff communication issues in tactful and effective manner.
- Worked closely with the district manager to formulate and build the store brand.
- Determined staff promotions and demotions, and terminated employees when necessary.
Assistant Store Manager
The Children's Place
Rochester, MN
07.2014 - 01.2015
- Displayed the appropriate signage for products and sales promotions.
- Delivered excellent customer service by greeting and assisting each customer.
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Maintained visually appealing and effective displays for the entire store.
- Competed floor replenishment to guarantee size availability and promote customer satisfaction.
Store Sales Manager
Lane Bryant
Rochester, MN
01.2008 - 07.2014
- Hard-working, goal-orientated, perfectionist and team player.
- Modified time lines and work schedules according to company needs.
- Built solid management team to accommodate rapid develpment.
- Interviewed and evaluated job applicants.
- Managed client relations.
- Responsible for profit attainment, financial and operational planning, payroll and employee performance.
- Responsible for assessing staff adherence to policy standards.
- I had achieved maximum sales bonuses for 10 consecutive months.
Merchandise Coordinator
Marshalls
Woodbury, MN
09.2006 - 01.2008
- Resolved customer complaints regarding sales and service.
- Effective open communication.
- Can make a point and convincingly express an opinion.
- Merchandised the entire Sportswear, Accessory and Intimate Apparel side of the store.
- Helped with unloading trucks.
- Cashiered when needed.
- I was the top in TJX Rewards Credit Card applications in the store during my employment.
Laborer
Dura Supreme
Howard Lake, MN
01.2004 - 08.2007
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Completed variety of physical labor tasks.
- Worked with team members to ensure efficient workflow throughout the day.
- Understood and followed oral and written directions.
- Cleaned work area after job completion ensuring all debris is properly disposed of.
- Operated and maintained a variety of equipment including hand and power tools.
- Ensured that all personal protective gear was worn at all times while on the job site.
- Performed regular checks of equipment for proper operation and safety compliance.
- Prepared surfaces prior to painting by sanding, scraping, patching holes, and filling cracks with putty or plaster.
Education
High School Diploma -
Roseville Area Senior High School
Roseville, MN06-1999
Skills
- Financial Acumen
- Client Relationship Building
- Sales Strategies
- Friendly and Enthusiastic
- Aftermarket Products
- Explaining Service Options
- Upselling Strategies
Timeline
Car Sales Consultant
Mosaic Chevrolet
11.2022 - Current
Retail Store Sales Manager
Marshalls
04.2021 - 11.2022
Assistant Store Manager
Marshalls
01.2018 - 04.2021
Store Sales Manager
Gymboree
01.2017 - 12.2017
Animal Care Specialist
Petco Animal Supplies Stores Inc.
10.2015 - Current
Store Sales Manager
Rue21
01.2015 - 12.2016
Assistant Store Manager
The Children's Place
07.2014 - 01.2015
Store Sales Manager
Lane Bryant
01.2008 - 07.2014
Merchandise Coordinator
Marshalls
09.2006 - 01.2008
Laborer
Dura Supreme
01.2004 - 08.2007
High School Diploma -
Roseville Area Senior High School