Alice Bouthillette

• Led employee relations through effective communication, coaching, training and development.
• Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
• Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.

• Approved regular payroll submissions
• Accomplished multiple tasks within established timeframes.
• Onboarded new employees with training and new hire documentation.
• Maximized performance by monitoring daily activities and mentoring team members.
• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
• Actively participated in ongoing customer service programs to build sales and rapport in community.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Led and directed team members on effective methods, operations and procedures.

Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
• Rotated merchandise and displays to feature new products and promotions.
• Processed payments for credit and debit cards and returned proper change for cash transactions.

• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
• Rotated merchandise and displays to feature new products and promotions.