Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alice Caballero

Dallas,TX

Summary

Versatile Community Manager with successful history of meeting occupancy and payment goals while improving community satisfaction. Deep understanding of resident preferences and business operations requirements. Motivated community manager knowledgeable about payment collections, maintenance and documentation. Offering several years of related experience in the field and unwavering dedication to achieving property management goals.

Overview

5
5
years of professional experience

Work History

Community Manager

Highmark Residential Management
Dallas, TX
03.2024 - Current
  • Managed multiple projects simultaneously, ensuring deadlines are met.
  • Monitored lease and renewal rental rates with leadership recommendations for change implementation.
  • Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
  • Improved NOI through rent growth and expense management.
  • Updated resident accounts with latest personal information and recent payments.
  • Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
  • Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
  • Recommended property improvements based on detailed evaluations of current property conditions.
  • Negotiated with vendors and service providers for community events.
  • Provided monthly reports on community metrics and progress towards goals.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.

Community Manager

Asset Living
Dallas, TX
01.2024 - 03.2024
  • Managed multiple projects simultaneously, ensuring deadlines are met.
  • Prepared detailed budgets and financial reports for properties.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Oversaw daily operations, maintenance, and administration of various properties.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Provided monthly reports on community metrics and progress towards goals.
  • Developed and enforced community guidelines to maintain a positive environment.

Community Manager

First Community Management
Dallas, TX
02.2020 - 12.2023
  • Compiled reports on website traffic, conversions, and other metrics.
  • Developed and implemented strategies to increase community engagement.
  • Oversaw repairs and enhancements by working closely with maintenance staff.
  • Monitored lease and renewal rental rates with leadership recommendations for change implementation.
  • Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
  • Improved NOI through rent growth and expense management.
  • Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.

Education

High School Diploma -

Lakeview Centennial High School
Garland, TX
05-1993

Skills

  • Community marketing
  • Operations Management
  • Financial budgeting and reporting
  • Tenant and eviction laws
  • Interior renovations
  • Daily Operations Management
  • Property Inspections
  • Payment Processing
  • Resident relations
  • Vendor Management
  • CRM Software
  • Maintenance knowledge
  • Property Management
  • Team recruitment

Timeline

Community Manager

Highmark Residential Management
03.2024 - Current

Community Manager

Asset Living
01.2024 - 03.2024

Community Manager

First Community Management
02.2020 - 12.2023

High School Diploma -

Lakeview Centennial High School

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Alice Caballero