Alice Castro
Royal Palm Beach,FL
Summary
Motivated individual with experience in customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
29
29
years of professional experience
Work History
Account Manager
Hamilton Alliance, Inc.
02.2019 - Current
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Streamlined internal processes for better efficiency in account management tasks.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Recorded accurate and efficient records in customer database.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
- Managed complex government contracts, ensuring timely completion and compliance with regulatory requirements.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Assisted in efforts to secure competitive bids from subcontractors while maintaining strict adherence to contractual obligations.
Accounts Payable / Dispatcher
Palm Beach Metal
06.2011 - 02.2019
- Reconciled processed work by verifying entries and comparing system reports to balance numbers.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Reduced payment errors by maintaining accurate vendor records and reconciling accounts regularly.
- Enhanced financial accuracy with thorough verification of invoices against purchase orders and contracts.
- Managed expense report processing, verifying receipts for accuracy and compliance with company policies before reimbursement.
- Responded promptly to vendor inquiries, fostering positive relationships with external partners.
- Entered figures using 10-key calculator to compute data quickly.
- Ensured timely approval of invoices by monitoring outstanding items and following up with approvers as needed.
- Trained new team members on accounts payable processes, promoting consistency across the department.
- Assisted in month-end closing procedures, contributing to accurate financial reporting for stakeholders.
- Matched purchase orders with invoices and recorded necessary information.
- Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Managed the scheduling of drivers and vehicles to optimize resource allocation and reduce operational costs.
- Maintained accurate records of dispatch activities, ensuring timely delivery of goods and services.
- Reduced errors in dispatch assignments by prioritizing accuracy and attention to detail in all tasks.
- Managed vendor purchase order dispatch, delivery, and invoicing to set contractual guidelines and maintain budgetary regulations.
- Reduced errors in dispatch records by conducting regular audits and implementing corrective actions when necessary.
- Collaborated with dispatch team to ensure accurate scheduling and timely pickups and dropoffs.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Promoted a positive work environment within the dispatch center, fostering strong relationships between colleagues.
- Streamlined communication between drivers and dispatch, reducing delays and misunderstandings.
- Trained new dispatch team members, sharing knowledge and best practices to enhance overall team performance.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Launched quality assurance practices for each phase of development
Manager
Winn Dixie
01.1996 - 09.2010
- Managed and motivated employees to be productive and engaged in work.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained inventory of office supplies and placed orders.
- Implemented orderly, organized filing systems for easy record retrieval.
- Reduced errors in financial records by conducting thorough audits and identifying discrepancies.
- Assisted with payroll processing, including timesheet verification, benefit calculations, and distributing paychecks accurately and on time.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Quickly and accurately counted drawers at start and end of each shift.
- Processed refunds and exchanges in accordance with company policy.
- Helped customers complete purchases, locate items, and join reward programs.
- Communicated with customers and team members to solve problems.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Learned duties for various positions and provided backup at key times.
- Restocked and organized merchandise in front lanes.
- Processed both cash and card purchases and returns.
- Monitored areas for security issues and safety hazards.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Operated POS cash register and equipment to collect payments.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Trained team members on cash register operation and cash handling.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Conducted regular audits of register funds to minimize potential losses due to theft or error.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
GED -
South Tech
Boynton Beach, FL01.1998
Skills
- Bookkeeping
- Accounts Payable
- Team Training
- Schedule Management
- ServiceCore
- Mayer Materials
- Navusoft
- QuickBooks
- Policy Writing
- Account Management
- Issue Resolution
- Documentation And Reporting
Multitasking
Demonstrated proficiencies in telephone, email, fax and front desk reception within high volume environment.
Documentorganization
- Developed and created effective filing system to accelerate and facilitate paperwork processing.
- Scanning documents into Mayer Materials for restricted regulated metals for easy locating.
- Dispatching / Importing and Exporting
Customerservice
- Handled customers effectively by identifying needs, and quickly gaining trust.
- Approaching complex situations and resolving problems to maximize efficiency.
Skilledhighlights
- Head of Bookkeeping and Accounts payables
- District trainer for front end managers / In store coordinators
- Trained multiple employees
- Microsoft / Excel
- Mayer materials / File maker
- Microsoft QuickBooks
- Fluent in Spanish / English (speak, read and write)
- Wrote policies and procedures
- Coordinated and conducted store meetings
Languages
Spanish
Native or Bilingual
Timeline
Account Manager
Hamilton Alliance, Inc.
02.2019 - Current
Accounts Payable / Dispatcher
Palm Beach Metal
06.2011 - 02.2019
Manager
Winn Dixie
01.1996 - 09.2010
GED -
South Tech