Alice Cho
Redmond,WA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Order Writer Specialist
Whole Food Market
2023.06 - Current
- Maintained up-to-date knowledge of product and service changes.
- Gathered information through research and vendor inquiries to purchase to sales estimates.
- Generated reports detailing findings and recommendations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained database systems to track and analyze operational data.
- Responded proactively and positively to rapid change.
Package Handler
FedEx
2021.12 - 2023.02
- Used hand-held scanners and physical logs to accurately track item movements.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Followed verbal and written instructions to properly move and ship products.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Assembled, sealed, and loaded packages into correct trucks.
- Maintained clean, orderly work environment free of hazards.
Waitress
Emerald Heights
2019.07 - 2021.12
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Proved successful working within tight deadlines and a fast-paced environment.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Accounting
Lake Washington Institute of Technology
Kirkland Washington2027
Skills
- Data entry proficiency
- Deadline-oriented
- Strong Organization
- Sales Support
- Status reports maintenance
- Product and service knowledge
- Cost Estimates
- Communicating with clients
Timeline
Order Writer Specialist
Whole Food Market
2023.06 - Current
Package Handler
FedEx
2021.12 - 2023.02
Waitress
Emerald Heights
2019.07 - 2021.12
Accounting
Lake Washington Institute of Technology
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