ALICE CLARK
West Monroe,US
Summary
Customer Service Representative with over 16 years of extensive experience in client relations and communication. Demonstrates strong skills in team leadership, data entry, and case management, consistently delivering exceptional customer service. Eager to leverage expertise to enhance customer satisfaction and drive operational success.
Overview
17
17
years of professional experience
Work History
Barista
Dunkin' Donuts
West Monroe, LA
08.2026 - Current
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Prepared and served a variety of coffee and beverage options.
- Operated espresso machines and brewing equipment efficiently.
- Assisted customers with menu selections and special requests.
- Handled cash register transactions and managed customer payments.
- Collaborated with team members to ensure smooth service flow.
- Maintained cleanliness and organization of the dining and preparation areas.
Chiropractic Assistant
Dan Holt’s Chiropractic Day Resort
Monroe, LA
08.2025 - Current
- Educated patients on treatment plans and wellness strategies effectively.
- Assisted patients with daily care and mobility during chiropractic treatments.
- Scheduled appointments and managed patient records using electronic systems.
- Maintained a clean and organized treatment environment for optimal patient comfort.
Customer Service Representative
Coast Professional
Monroe, US
07.2024 - 08.2025
- Handled escalated issues and ensured prompt resolutions for complex inquiries.
- Assisted customers with inquiries and resolved service-related issues efficiently.
- Collaborated with departments to improve customer service processes and workflows.
- Documented customer interactions and maintained accurate records in the system.
Legal Assistant
The Law Firm of Eddie Clark & Associates L.L.C
Monroe, US
05.2023 - 07.2024
- Drafted legal documents to improve case management efficiency.
- Prepare legal documents, contributing to timely submissions.
- Managed client communications through phone calls and emails to ensure prompt responses., boosting client trust and satisfaction.
- Coordinated with legal teams to prepare for hearings, enhancing preparedness and supporting successful outcomes.
- Reviewed case files to identify critical details, facilitating proactive case strategies and minimizing potential delays.
- Facilitated client onboarding processes, fostering trust and ensuring smooth transitions into legal representation.
- Handled calls and emails to strengthen client trust and satisfaction.
Customer Service Representative
Coast Professional
Monroe, US
03.2020 - 05.2023
- Managed client communications to facilitate clear and effective interactions.
- Manage client communications, ensuring clear and effective interactions.
- Utilized computer systems and Microsoft tools to streamline client communication processes.
- Analyzed client feedback using Microsoft software to generate actionable insights that informed service enhancements.
Dispatcher
Air Service Pro
Monroe, US
02.2019 - 03.2020
- Coordinated daily schedules to improve technician efficiency and reduce service response times.
- Analyzed call data to optimize dispatching, minimizing operational delays and enhancing resource use.
- Coordinated flight schedules for timely departures and arrivals.
- Communicated with pilots to relay important updates and changes.
- Managed passenger inquiries and resolved travel-related issues.
Shift Supervisor
Podnuhs BBQ
Monroe, US
08.2009 - 02.2019
- Supervised and coached 8-10 team members per shift, enhancing team performance and ensuring a cohesive work environment.
- Analyzed call flow data to optimize shift schedules, leading to a noticeable reduction in wait times and improved service levels.
- Coordinated with team members to manage high-volume calls efficiently, ensuring consistent support and timely issue resolution.
- Coordinated with team members to manage high-volume calls, ensuring timely issue resolution and consistent support.
- Process payments to ensure accuracy and boost customer satisfaction.
- Executed opening and closing procedures with precision, ensuring operational efficiency and compliance with safety standards.
- Maintained accurate data entry and documentation practices, supporting compliance and contributing to operational excellence.
- Developed and implemented employee development strategies, fostering workplace culture that improved staff retention.
- Executed opening and closing procedures, ensuring operational efficiency and compliance with safety standards.
Education
HIGH SCHOOL DIPLOMA -
West Monroe High School
West Monroe, LASkills
- Beverage preparation
- Menu Management
- Order Processing
- Payment Processing
- Customer Service
- Customer Engagement
- Client Relations
- Stock Control
- Team Leadership
- Microsoft Office
- Communication
Timeline
Barista
Dunkin' Donuts
08.2026 - Current
Chiropractic Assistant
Dan Holt’s Chiropractic Day Resort
08.2025 - Current
Customer Service Representative
Coast Professional
07.2024 - 08.2025
Legal Assistant
The Law Firm of Eddie Clark & Associates L.L.C
05.2023 - 07.2024
Customer Service Representative
Coast Professional
03.2020 - 05.2023
Dispatcher
Air Service Pro
02.2019 - 03.2020
Shift Supervisor
Podnuhs BBQ
08.2009 - 02.2019
HIGH SCHOOL DIPLOMA -
West Monroe High School