Alice Claro
605 Myrtle Street Elizabeth,NJ
Summary
Driven and entrepreneurial, I leveraged skills in project and time management to excel as a Housekeeping Manager and Event Coordinator with Self Employed Services. My expertise in bookkeeping and relationship building, alongside my ability to communicate multiple languages showcases my ability to exceed in dynamic and diverse environments.
Overview
23
23
years of professional experience
Work History
Housekeeping Manager
Self Employed Services
01.2002 - Current
- Maintain effective communication with staff and clients.
- Create invoices and manage all financial responsibilities.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Managed staff of multiple housekeepers.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive experiences.
- Managed team productivity and workflow to exceed quality standards.
- Completed schedules, shift reports, and other business documentation.
- Placed orders for housekeeping supplies.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Established strong relationships with clients to negotiate favorable services.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Event Coordinator
Self Employed Services
01.2005 - Current
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
- Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavors.
- Oversaw volunteer recruitment and training efforts, building a dedicated team of individuals committed to supporting successful events.
- Trained and supervised event staff to complete tasks on time.
- Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
- Provided friendly, courteous service to create memorable moments for guests.
- Supported team members during high-pressure situations by anticipating needs and offering assistance as needed, resulting in smoother event operations overall.
- Built rapport with guests through friendly interactions, fostering an atmosphere of warmth and hospitality at each event.
Nursing Home Volunteer
Volunteer Work
02.2018 - 06.2018
- Contributed to a positive atmosphere within the nursing home by consistently demonstrating kindness, empathy, and respect towards both residents and staff members.
- Enhanced resident well-being by providing compassionate companionship and engaging in meaningful conversations.
- Participated in special events and celebrations, creating memorable experiences for both residents and their families.
- Supported the planning and execution of recreational activities to boost resident morale and social engagement.
- Delivered personalized attention to each resident, respecting their unique preferences and needs while offering assistance where necessary.
Education
Associates of Business Administration - Business Administration
Strayer University
Washington, DC01.2023
Certified Nurse Assistant Certification - Nursing
Elizabeth Program
Elizabeth, NJ06.2018
GED -
Union County College Preparation Classes
Elizabeth, NJ05.2020
Skills
- Project Management
- Time Management
- Vendor Relations
- Guest Management
- Schedule Management
- Customer Service
- Entrepreneurial personality
- Relationship Building
- Work Planning and Prioritization
- Employee Training
- Team Collaboration and Leadership
- Bookkeeping
- Telephone skills
- Office Administration
- Document Management
Languages
English
Full Professional
Portuguese
Full Professional
Spanish
Full Professional
French
Full Professional
Timeline
Nursing Home Volunteer
Volunteer Work
02.2018 - 06.2018
Event Coordinator
Self Employed Services
01.2005 - Current
Housekeeping Manager
Self Employed Services
01.2002 - Current
Associates of Business Administration - Business Administration
Strayer University
Certified Nurse Assistant Certification - Nursing
Elizabeth Program
GED -
Union County College Preparation Classes
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