Alice Cordova
Justin
Summary
It is a wonderful feeling when you help a family buy their new home. Helping them through the entire process. Creating friendships that last a lifetime. Results-driven sales manager bringing several years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
New Home Sales Manager
GFO Home
09.2024 - Current
- Identified opportunities for improvement within existing processes related to new home sales operations.
- Negotiated contracts between buyers and sellers in order to facilitate successful completion of new home purchases.
- Developed and implemented sales strategies to increase revenue of new home sales.
- Assisted customers in obtaining mortgage financing by providing information about available loan programs.
- Maintained accurate records of all customer interactions related to new home sales activities.
- Conducted weekly meetings with the team to review goals and progress towards increasing sales performance.
- Provided customer service support for prospective buyers by answering questions about floor plans, financing options, amenities.
- Resolved customer complaints regarding sales and service.
- Monitored inventory levels of model homes in order to ensure availability for potential buyers.
- Developed marketing materials such as brochures, flyers, and promotional items for advertising campaigns.
- Engaged weekly with management teams, construction contractors, and clients to communicate and evaluate project status results.
- Conducted market research and reported on competitors.
- Resolved customer complaints regarding building defects or quality issues in a timely manner.
- Supervised staff members who worked directly with clients during the purchasing process.
- Established solid and loyal relationships with many prospective home buyers.
- Supported sales team members to drive growth and development.
- Participated in local industry events such as open houses or trade shows in order to promote company's products and services.
- Analyzed market conditions and trends in order to recommend pricing changes for new home listings.
- Managed the entire sales process from initial contact through closing of new home sale transactions.
- Created and maintained strong relationships with potential buyers, real estate agents, and other stakeholders.
- Assisted clients with new home buying processes by coordinating with referring lenders to facilitate mortgage qualification.
- Conducted model home walk-throughs to showcase floor plan diversity and promote timely selection in home buying process.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed routine maintenance and repair.
- Updated and maintained databases with current information.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
New Home Sales Manager
Lillian Custom Homes
Waxahachie
02.2024 - 07.2024
- Maintain the model and inventory of homes, contracts, pre-qualifications, and CMA reports monthly.
- Register prospects, follow up on calls with prospects, and realtors.
- Weekly traffic report.
- Enter guest in Lasso and utilize Brix for contracts
- Performed regular inspections of completed projects prior to delivery to customers.
- Negotiated contracts between buyers and sellers in order to facilitate successful completion of new home purchases.
- Developed and implemented sales strategies to increase revenue of new home sales.
- Assisted customers in obtaining mortgage financing by providing information about available loan programs.
- Maintained accurate records of all customer interactions related to new home sales activities.
- Provided customer service support for prospective buyers by answering questions about floor plans, financing options, amenities.
- Resolved customer complaints regarding sales and service.
- Monitored inventory levels of model homes in order to ensure availability for potential buyers.
- Developed marketing materials such as brochures, flyers, and promotional items for advertising campaigns.
- Conducted market research and reported on competitors.
- Assisted clients with new home buying processes by coordinating with referring lenders to facilitate mortgage qualification.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed routine maintenance and repair.
- Assisted with customer requests and answered questions to improve satisfaction.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Updated and maintained databases with current information.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
New Home Sales Counselor
HistoryMaker Homes
Grapevine
03.2017 - 12.2023
- Successfully maintain a 95% to 100% customer service Guild Quality survey.
- Met or exceeded quarterly sales goals.
- Resolved customer complaints promptly while maintaining a professional demeanor at all times.
- Attended weekly team meetings to discuss progress towards achieving monthly sales targets set by management.
- Scheduled and attended weekly appointments with clients.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
- Maintained updated knowledge of current market trends in order to better inform customers when making decisions on purchasing a new home.
- Resolved any customer complaints or concerns promptly and professionally.
- Assisted clients with new home buying processes by coordinating with referring lenders to facilitate mortgage qualification.
- Provided tours of model homes to prospective buyers and answered questions about features, pricing, availability, financing options, and other related topics.
- Tracked weekly sales to develop senior leadership reports for corrective action planning.
- Managed customer inquiries via phone or email efficiently by providing accurate information regarding product details and pricing options.
- Conducted model home walk-throughs to showcase floor plan diversity and promote timely selection in home buying process.
- Engaged weekly with management teams, construction contractors, and clients to communicate and evaluate project status results.
- Conducted follow-up calls to ensure customer satisfaction after purchase of a new home.
- Greeted potential buyers and provided them with information on the different models of homes available.
- Facilitated closing processes between lender, mortgage companies, buyers and sellers.
- Prepared sales contracts for new home purchases and negotiated closing terms with buyers.
- Trained newly hired staff members on proper procedures for conducting successful new home sales presentations.
- Established solid and loyal relationships with many prospective home buyers.
- Maintained records of all sales transactions including required paperwork for legal compliance purposes.
- Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
- Developed relationships with real estate agents to increase referrals of new home buyers.
- Analyzed competitor activity within the local market in order to identify opportunities for increasing market share.
- Assisted customers in selecting a home that meets their needs, budget, and lifestyle requirements.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Medical Assistant - Certified Bone Densitometry Technologist, X-Ray Tech
Education America
01.1999
Business Administration & Management - General, Child Development Courses
TCC
01.1992
Skills
- Kova
- Teamwork
- Sales Force
- Brix
- Lasso
- XO
- Sales strategy
- Contract negotiation
- Customer service
- Market research
- Lasso software
- CRM management
- Inventory management
- Model home maintenance
- CMA reporting
- Lead generation
- Process improvement
- Communication skills
- Strong negotiation skills
- Contract preparation
- Appointment coordination
- Relationship selling
- Time management proficiency
- Customer relationship management
- Multitasking capacity
- Decision making aptitude
- Model tours
- Sales closing
- Goal-oriented mindset
- Buyer qualification
- Realtor collaboration
- Lead generation techniques
- Sales strategy development
- Objection handling
- Professionalism
- Attention to detail
- Sales reporting
- Relationship building
- Sales processes
- Team building
- Multitasking
- Task prioritization
- Product knowledge
- Operations management
- Brand marketing
- Presentation skills
- Price structuring
- Direct sales
- Team motivation
- Time management abilities
- Client retention
- Sales coordination
- Problem-solving aptitude
- Document management
Affiliations
- I love capturing special moments.
- Individual portraits
- In nature
Certification
- I am certified to take x-rays
I understand Spanish but need improvement
Spanish
Limited
Accomplishments
- A honor roll in medical school
References
References available upon request.
Timeline
New Home Sales Manager
GFO Home
09.2024 - Current
New Home Sales Manager
Lillian Custom Homes
02.2024 - 07.2024
New Home Sales Counselor
HistoryMaker Homes
03.2017 - 12.2023
Medical Assistant - Certified Bone Densitometry Technologist, X-Ray Tech
Education America
Business Administration & Management - General, Child Development Courses
TCC
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