Alice C. Sutherland

Conducted diagnostic testing for Covid, flu, strep, mono, glucose levels, A1c measurements; provided assistance with physical exams. Administer immunizations, phlebotomy, and specimen collection. Patient registration, filing insurance.

• Triage patients, room patients, obtain vital signs
• Document vitals, medications, allergies, and medical history
• Clean and stock rooms
• Administer medications, and injections, assist with procedures and minor in office surgical procedures
• Lab procedures and testing
• Draw blood and process samples
• EKG, Urinalysis, IV insertion and removal, Nebulizer treatments, Splint placement, Ect…
• Various other requirements
• Discharge patients
• Previously Medical Assistant

• Handled incoming and outgoing calls to assess patient needs
• Determined if patients needed appointments, EMS or home care
• Case management

• Accountable for store opening/closing, sales, customer service, cash handling, bank deposits, cash pick up, inventory management, and new employee training
• Second in command of commercial accounts, collected on unpaid commercial accounts, and recruited new commercial accounts
• Managed light computer work, schedule creation, planograms, problem solving, and time management
• Attended corporate meetings and training opportunities

• Began as CSR and promoted to manager within4 months
• Responsible for cash handling, bank deposits, cash pick up, loans, and collections
• Trained new CSRs and managers, started new store locations, worked with established stores to improve performance and sales, and built new clientele
• Microsoft Excel/Word, filing, light computer work, phone skills, faxing/copies, schedule creation