Alice Dean

· Managed 3 technical teams through CRM, MDM and MuleSoft data integrations.

· Guided development of Healthcare Fast interoperability Resource FHIR standard.

· Designed API/CRM workflow integrations to optimize services, patient outcomes.

· Provided outsourced business consulting, revenue optimization and project support.

· Strategically engaged with start-up business partners to bolster business by 300%.

· Directed new customer implementations; onboarded 1,200 clinics to SaaS services.

· Led engagement with 4 offshore technical resources to enhance customer portal.

· Analyzed cash flow, credit and equity risk to report financials for $6.9B corporation.

· Assessed risk of 100% US/CA customer credit requests to provide disposition.

· Re-designed customer onboarding process to achieve 12-day improvement.

· Identified, resolved 135 suspended customer credit applications in 60 days.

· Directed CVS/Target $2B third-party payer conversion with mutual cash settlement.

· Increased ACV by 10% while attaining 100% client satisfaction rating.

· Achieved client $16M incremental lift through data, process and systems analysis.

· Negotiated agreement with Epic Systems to resolve $1M financial variance.

· Defined requirements with stakeholders while leading 3 development teams.

· Developed scalable, predictive modeling solution; $4.1M est. annual revenue.

· Designed PBM audit management prototype; $1.1M est. annual revenue.

· Partnered with 340B providers to develop data feeds to optimize financial reporting.

· Invented and implemented new collection service; $3.3M est. annual revenue.

· Hired, supervised 6 analysts, identified KPI objectives; trained, developed staff.

· Calculated client service ROI metrics of 400% resulting in extended renewals.

· Increased operational capacity by 964 hours through automation, enhancements.