Alice DeFour
Avon,Indiana
Summary
Results-driven professional with a proven track record in delivering high-quality outcomes and enhancing customer satisfaction. Recognized for strong work ethic and effective communication, fostering collaboration to achieve organizational goals. Committed to continuous learning and growth, ensuring expertise in industry standards. Eager to contribute proactively to a dynamic team environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Occupational Therapist
naviHealth dba/Home and Community Care
02.2022 - Current
- Case/Utilization Management- Home Health division- completion of chart audit reviews to identify ongoing skilled need of interventions per CMS guidelines, with preparation of documentation to be forwarded to Medical Director for additional review for ongoing skilled need
- Additional Growth- Leadership Development seminars, Medicare & Retirement Certifications
- Participant on Documentation Committee to promote improved Workflow/instructions
- Precepting/mentoring of new associates during on-boarding as new growth occurred
Occupational Therapist
Kindred at Home/Gentiva
09.2008 - 02.2022
- Provision of therapeutic evaluations, assessments, treatments and develop treatments in a geriatric environment
- Additional skills -Mentor, Clinical Ladder recipient, Clinical Ladder Council member, chart auditing, educator (to clinicians, patients, physicians and management team) customer service committee lead, patient advocate, marketing of agency to referral sources, office skills/data entry on current HCHB system and available as a resource on areas of expertise (equipment recommendations, low vision, functional dementia care, etc.)
Occupational Therapist/Co-lead
Creative Health Solutions
05.2007 - 09.2008
- Co-manager of a team of 6-8 therapy department members
- Provided evaluations, assessments and develop treatments plans for patients in a sub-acute setting
- Participated in committee meetings to align/comply with state and regulating agency criteria
- Became familiar with MDS ratings, participated in routine case conferences/interdisciplinary team meetings
Education
Masters of Science - Occupational Therapy
University of Indianapolis
Bachelors of Arts - Biology
University of Indianapolis
Skills
- Effective written communication skills
- Public speaking
- Mentoring
- Instructing
- Detail oriented
- Well organized
- Able to multi-task
- Emotional intelligence
- Customer service
- Empathetic
- Reliable
- Dependable
- Dedicated
- Respectful
- Team player
- Critical observation skills
- Growth mindset
- Works independently
- Self-directed
- Business ethics
- Following regulations
- Listens attentively
- Research oriented
- Values education
- Willingness to learn
- Advocate for growth
- Ethical treatment
- Outcome planning
- Goal setting proficiency
- Staff education and training
- Clinical training
- Collaboration
- Progress evaluations
Continuing Education
- Home Modifications, 10/14/24
- Home Health Rehab, 10/04/24
- OASIS-D, 03/14/24
- Fall Prevention Strategies, 11/07/23
- Becoming an Utilization Reviewer, 03/01/20
Additionalworkexperience
- Guest lecturing at IU and for physician residents.
- Supervising Level l & II fieldwork students, coordinating Volunteer services for a Rehab department.
- Lead/Participation: in committee meetings (fall prevention, STAR measures, QAPI, customer service), Auditing for quality review, contact with physicians to establish plan of care and medical status changes as well as educating about the benefits of Occupational Therapy.
- Supportive roles: provided interim support with management team with simple policy and procedure implementation.
- Mentor at district level -Pain management to 9 buildings using alternate medicine strategies.
- Nominated to and accepted to Metropolitan’s Who’s Who in Occupational Therapy.
Otherexperience
Worked in several high volume/demand customer service areas that involve call center experience (PowerWheels), and retail-based service.
Volunteer Experience
Active in church community-participating assisting in committees for beautification and growth.
Licensurecertifications
- NBCOT certified, 98323, 03/31/27
- Indiana license, 31001059a, 12/2026
- BLS certification
- Leadership Foundations
- High Performing Teams
Previousemployers
- Kindred Healthcare /PEOPLEfirst REHAB (SNF)
- Community Health Systems- Hook Rehabilitation Services (IRF)
- Gary Nederveld and Associates- (contractual work-mult-type settings)
- Witham Health Systems- (inpatient/outpatient hospital based services, school based-therapy)
- St. Vincent’s Home Care Division
- Repucare- (contractual work)
Accomplishments
Regional Pain Management Mentor
Clinical Ladder Council Member
Affiliations
Guesting lecturing at IU and for physician residents.
Mentoring/Precepting of new team members.
Certification
NBCOT certified (98323, expiration 3/31/27).
Indiana license- (31001059a, expiration 12/2026)
BLS- certification.
Certifications: Leadership Foundations, High Performing Teams. LinkedIN: Six morning Habits of High Performers, Writing Articles.
Timeline
Occupational Therapist
naviHealth dba/Home and Community Care
02.2022 - Current
Occupational Therapist
Kindred at Home/Gentiva
09.2008 - 02.2022
Occupational Therapist/Co-lead
Creative Health Solutions
05.2007 - 09.2008
Masters of Science - Occupational Therapy
University of Indianapolis
Bachelors of Arts - Biology
University of Indianapolis