Alice Dickey
Killeen,TX
Summary
Professional Secretary with over 7 years of experience managing daily administrative support tasks and operations in the Special Education Department. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments. Hardworking and focused administrative professional offering excellent communication, planning and prioritization skills. Skilled at drafting reports and business correspondence and updating tracking spreadsheets.
Overview
27
27
years of professional experience
Work History
Secretary III
Killeen ISD, Special Education
10.2016 - Current
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained electronic filing systems and categorized documents.
- Screened visitors and issued badges to maintain safety and security.
- Managed filing system, entered data and completed other clerical tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Assistant General Manager
Hollywood Theaters/Regal Cinemas
05.2003 - 11.2016
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Negotiated contracts with vendors to acquire competitive prices and quality products.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Assistant Manager
Pizza Hut
01.1997 - 05.2003
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
Robert E Lee High School, Midland, Tx
Midland, TX06.1993
Skills
- Multi-Line Phone Systems
- Interoffice Communications
- Electronic and Paper Filing
- Verbal and Written Communication
- Data Verification
- Filing Experience
- Confidentiality Understanding
- Office Equipment Operation
- Keyboarding Skills
- Microsoft Office
- Multitasking and Time Management
Timeline
Secretary III
Killeen ISD, Special Education
10.2016 - Current
Assistant General Manager
Hollywood Theaters/Regal Cinemas
05.2003 - 11.2016
Assistant Manager
Pizza Hut
01.1997 - 05.2003
High School Diploma -
Robert E Lee High School, Midland, Tx
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