Alice Drew
Dadeville,Alabama
Summary
Dynamic Insurance Professional with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Talented Business Development Executive brings high-level business, marketing and sales acumen. Drives competitive growth through proactive relationship building and pursuit of business opportunities .
Overview
19
19
years of professional experience
Work History
Business Development Executive
Securance Insurance Agency
08.2007 - 08.2008
- Built diverse and consistent sales portfolio.
- Stayed current on company offerings and industry trends.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Recorded accurate and efficient records in customer database.
- Attended monthly sales meetings and quarterly sales trainings.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Quoted prices, credit terms and other bid specifications.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Built relationships with customers and community to promote long term business growth.
Regional Marketing Manager
General Casualty Insurance Company
03.2005 - 08.2007
- Conducted market research to identify new opportunities and target markets.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Managed customer connections attentively and utilized promotions to increase profits resulting in 40% increase in overall sales and 500,000% in add-on sales.
- Continually maintained and improved company's reputation and positive image in markets served.
- Boosted customer satisfaction ratings, increased client retention, grew market share and decreased lag time by implementing process improvements.
Business Analyst
General Casualty Insurance Company
08.2004 - 01.2005
- Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Executed analysis of risks and identified risk mitigation strategies.
- Implemented business intelligence solutions to increase operational efficiency.
- Generated ad-hoc reports to evaluate specific business requirements.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Insurance Rate Filing Supervisor
General Casualty Company
08.2002 - 11.2003
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Complied with established internal controls and policies.
- Supported financial director with special projects and additional job duties.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Established and checked coding procedures, monitored reports and updated internal files.
Insurance Rate Filing Clerk
General Casualty Company
08.2000 - 01.2001
- Tracked file removals and coordinated on-time returns.
- Optimized information gathering and presentations with implementation of practical filing system.
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Monitored and updated filing systems to meet organization standards.
- Added and updated records with current materials.
- Identified and resolved filing discrepancies.
- Created reports, correspondence and spreadsheets with Microsoft Office programs.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
Senior Personal Lines Underwriter
Southern Guaranty Insurance Company
07.1995 - 08.1998
- Negotiated terms and conditions of coverage with clients to acquire maximum profitability.
- Scrutinized underwriting performance to identify weaknesses and provide recommendations for improvement.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Collaborated with other professionals to develop innovative underwriting solutions.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Studied insurance industry changes, remaining up-to-date with latest trends and protocols.
Commercial Lines Underwriter
American States Insurance Company
08.1994 - 09.1995
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Maintained current understanding of industry and underwriting procedures.
- Scrutinized underwriting performance to identify weaknesses and provide recommendations for improvement.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Studied insurance industry changes, remaining up-to-date with latest trends and protocols.
- Negotiated terms and conditions of coverage with clients to acquire maximum profitability.
- Applied accurate pricing standards to meet business needs and customer requirements.
- Assessed new and renewal applications for financial liabilities and risk levels.
- Applied effective time management techniques to meet tight deadlines.
Personal Lines Territory Underwriter
American States Insurance Company
08.1991 - 09.1994
- Scrutinized underwriting performance to identify weaknesses and provide recommendations for improvement.
- Studied insurance industry changes, remaining up-to-date with latest trends and protocols.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Collaborated with other professionals to develop innovative underwriting solutions.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Developed and maintained strong relationships with customers, agents and other insurance companies.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Negotiated terms and conditions of coverage with clients to acquire maximum profitability.
- Identified possible risks and recommended solutions.
- Supported agents with subject matter expertise in risk evaluations.
- Analyzed data to identify trends and predict future insurance needs.
- Answered customer questions via telephone, email and web chats.
- Applied knowledge of standard criteria to approve or reject applications.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to develop and implement creative solutions to complex problems.
Personal Lines Underwriter
American States Insurance Company
08.1989 - 07.1991
- Studied insurance industry changes, remaining up-to-date with latest trends and protocols.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Developed and maintained strong relationships with customers, agents and other insurance companies.
- Scrutinized underwriting performance to identify weaknesses and provide recommendations for improvement.
- Answered customer questions via telephone, email and web chats.
Education
Master of Management Certificate - Human Resources Management
University of Alabama At Birmingham
Birmingham, AL05.2033
Personal Lines Insurance License - Personal Lines Insurance
Kaplan Career Institute - Boston
Boston, MA02.2023
Life Insurance License - Life Insurance
University of Alabama At Birmingham
Birmingham, AL11.2021
Management Certificate Program - Human Resources Management
University of Alabama At Birmingham
Birmingham, AL05.2002
Associate in Personal Insurance - Personal Lines Insurance
Insurance Institute of America
2002
Rules of The Road - Public Speaking
National Association of Insurance Women
10.1999
Certified Insurance Counselor - Insurance
The Society of Certified Insurance Counselors
06.1999
Communicate With Confidence - Public Speaking
National Association of Insurance Women
10.1997
Associate in Insurance Services - Personal Lines Insurance
Insurance Institute of America, Inc
04.1995
Certificate in General Insurance - General Insurance
Insurance Institute of America, Inc
07.1993
Bachelor of Arts - Liberal Arts And General Studies
Auburn University-Montgomery
Montgomery, AL05.1986
Sidney Lanier High School
Montgomery, AL 05.1981
Skills
- Business Development and Planning
- Goals and Performance
- Sales Expertise
- Process Improvement
- Product and Service Sales
- Account and Territory Management
- Marketing Strategies
- Sales and Marketing
- Contract Review
- Stakeholder Communications
- Analytical Problem Solver
- Business Intelligence and Analysis
- Team Collaboration
- Excellent Listening Skills
- Coaching and Mentoring
- Training and Development
- Issue Resolution
- New Business Development
- Customer Satisfaction
- Client Meetings
- Profitability Improvement
- Corrective Actions
- Effective Project Management
- Clear Public Speaking Skills
- Reading Comprehension
- Quote and Proposal Management
- Effective Customer Communication
- Quarterly Reviews
- Partnership Cultivation
- Client Correspondence
- Serve Customers
- Profit Target Achievement
- Promote Products
- Mentoring
- Analytics
Affiliations
Society of Certified Insurance Counselors
Received the Five Year Testimony Recognition
Instructed Agency Licensing and CISR classes
Received Five Testimonial Recognition from the Society of Certified Insurance Counselors
After earning the designation of CIC, I continued to be engaged with the Society until I had to leave my career to save my son's life. I left the industry and took care of my son who has cystic fibrosis.
Additional Information
I am a proud member of the board for the Still Waters Volunteer Fired Department. I am in charge of the insurance placement and make any corrections or additions required.
Timeline
Business Development Executive
Securance Insurance Agency
08.2007 - 08.2008
Regional Marketing Manager
General Casualty Insurance Company
03.2005 - 08.2007
Business Analyst
General Casualty Insurance Company
08.2004 - 01.2005
Insurance Rate Filing Supervisor
General Casualty Company
08.2002 - 11.2003
Insurance Rate Filing Clerk
General Casualty Company
08.2000 - 01.2001
Senior Personal Lines Underwriter
Southern Guaranty Insurance Company
07.1995 - 08.1998
Commercial Lines Underwriter
American States Insurance Company
08.1994 - 09.1995
Personal Lines Territory Underwriter
American States Insurance Company
08.1991 - 09.1994
Personal Lines Underwriter
American States Insurance Company
08.1989 - 07.1991
Master of Management Certificate - Human Resources Management
University of Alabama At Birmingham
Personal Lines Insurance License - Personal Lines Insurance
Kaplan Career Institute - Boston
Life Insurance License - Life Insurance
University of Alabama At Birmingham
Management Certificate Program - Human Resources Management
University of Alabama At Birmingham
Associate in Personal Insurance - Personal Lines Insurance
Insurance Institute of America
Rules of The Road - Public Speaking
National Association of Insurance Women
Certified Insurance Counselor - Insurance
The Society of Certified Insurance Counselors
Communicate With Confidence - Public Speaking
National Association of Insurance Women
Associate in Insurance Services - Personal Lines Insurance
Insurance Institute of America, Inc
Certificate in General Insurance - General Insurance
Insurance Institute of America, Inc
Bachelor of Arts - Liberal Arts And General Studies
Auburn University-Montgomery
Sidney Lanier High School