Alice Durrer
Leesburg,VA
Summary
Enthusiastic instructor with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. Provides instruction and guidance to students of all ages. Creates positive classroom environments and effectively manages student behavior. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Sales Associate
Kettermans Jewelers
01.2017 - Current
- Managed returns, exchanges, and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
International Student Homestay
Navigate Education International Homestay
08.2014 - 07.2019
- Provided residential support for Chinese secondary school students in family home over a six year period. Students attended Middleburg Academy, MIddleburg, Virginia and Wakefield School, The Plains, Virginia, respectively.
- Shared resources, opportunities, and activities to support student's learning and development.
- Promoted positive behavior and responsibility among students by modeling appropriate social skills.
- Developed students' life skills such as time management and communication.
- Implemented strategies to help students manage stress and difficult emotions.
- Collaborated with school counselors, teachers, and administrators to aid student success.
Substitute Teacher, K-12
Loudoun County Public Schools
04.2007 - 02.2015
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Education
Bachelor of Arts - English Language And Literature
Virginia Commonwealth University
Richmond, VA05.1991
Skills
- Enthusiastic learner
- Exceptional motivator
- Effective communicator
- Experience with special needs
- Dependable & trustworthy
- Energetic, creative & engaging
- Strong people skills
- Adept problem solver and multi-tasker
Timeline
Sales Associate
Kettermans Jewelers
01.2017 - Current
International Student Homestay
Navigate Education International Homestay
08.2014 - 07.2019
Substitute Teacher, K-12
Loudoun County Public Schools
04.2007 - 02.2015
Bachelor of Arts - English Language And Literature
Virginia Commonwealth University