Alice Faenza
Leland,NC
Summary
Motivated Apparel Lead with strong customer service and team collaboration skills. Delivered personalized service to enhance customer satisfaction and drive sales. Committed to maintaining high merchandising standards and training new staff to ensure effective operations.
Overview
4
4
years of professional experience
Work History
Key Carrying Apparel Lead
Dicks Sporing Goods
Wilmington, NC
08.2024 - Current
- Offered each costumer top-notch, personal service to boost sales and costumer satisfaction.
- Handle cash register operations and costumer transactions to process payments.
- Answered costumer questions about product and services, helped locate merchandise, and promote key items.
- maintained store visual standards by setting displays to merchandising guidelines.
- Processed and stocked merchandise in according with store standards.
- Participated in store meetings and product training sessions to understand and stell items.
Assistant Store Manager
Dicks Sporting Goods
Concord, NH
08.2022 - 05.2023
- Assisted in daily store operations, ensuring smooth transactions and customer satisfaction.
- Supported team in merchandise presentation and inventory management to enhance sales performance.
- Trained new staff on operational processes and customer service standards for effective service delivery.
- Collaborated with management to implement promotional strategies that improved product visibility.
- Collaborated with team members to maintain a clean, organized, and visually appealing sales environment.
- Designed floor plans to maximize merchandising strategies by refreshing signage, organizing displays, and keeping premises de-cluttered.
- completed routine store inventories.
Education
Bachelor of Science - Kinesiology
New England College
Henniker, NH05-2021
Skills
- Store operations
- Merchandise planning
- Fashion trend analysis
- Brand promotion
- Leadership
- Goals and performance
- Attention to detail
- Costumer Experence
Timeline
Key Carrying Apparel Lead
Dicks Sporing Goods
08.2024 - Current
Assistant Store Manager
Dicks Sporting Goods
08.2022 - 05.2023
Bachelor of Science - Kinesiology
New England College