Alice Ficca
Houston,TX
Summary
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
10
10
years of professional experience
Work History
VP of People and Culture
Quest Trust Company
06.2023 - Current
- Presented engaging speeches at nationwide events and showcased expertise at marketing and sales events, earning recognition as a dynamic public speaker and educator and enhancing brand visibility and reputation
- Spearheaded training and development division, implementing tailored training programs using TalentLMS, reducing onboarding time by 30%, increasing employee retention by 25%, and boosting employee satisfaction by 40%.
- Co-chaired the Culture and Engagement Committee, drove initiatives for a positive workplace culture, and developed and executed a diversity and inclusion program, boosting minority representation and increasing employee engagement scores by 15%
- Aligned organizational objectives with company mission to increase business growth by executing a leadership training across management levels, fostering a cohesive culture and enhancing team productivity by 20% within the first year.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
VP of Client Services
Quest Trust Company
11.2021 - 05.2023
- Directed Client Services Division with 6 directs and 30 indirect reports, ensuring efficient operations and exceptional client satisfaction
- Build positive and productive relationships with clients and employees, enhancing client service efficiency and effectiveness
- Orchestrated seamless corporate office expansion in Houston, ensuring a seamless transition and sustained productivity while concurrently managing the Dallas office to uphold productivity and cross-collaboration
- Analyze and resolve service issues and work with compliance to update and maintain company policies and procedures.
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
- Cultivated a high-performance culture within the organization by setting clear expectations for employees at all levels, providing regular feedback, and recognizing achievement.
Client Services Officer
Quest Trust Company
01.2015 - 10.2021
- Increased operational efficiency by 25% in the Transfers and New Accounts Departments by implementing salesforce workflows and system enhancements, consolidating disparate areas, and enhancing productivity
- Led cross-functional collaboration with developers and key stakeholders to design and deploy customized Salesforce solutions, driving interdepartmental change management, optimization, and enhancing client and staff experiences
- Directed the successful expansion of the Transfers Department into the Austin and Dallas offices, overseeing recruitment, training, and relationship-building with custodians and financial managers
- Developed company-wide cultural initiatives, including weekly team-building activities and mentorship programs, resulting in a 25% improvement in employee morale and job satisfaction.
- Organized and participated in client events and conferences, showcasing company expertise and fostering industry partnerships.
Education
SHRM Certified Professional (SHRM-CP) -
Society For Human Resource Management (SHRM) Online
Remote08.2024
Real Estate Sales Person License -
Champions School of Real Estate
Houston, TX08.2019
Certified IRA Services Professional (CISP) -
American Bankers Association
Houston, TX11.2018
Associates Degree -
California Coast University
Santa Ana, CA08.2017
Certificated Nursing Assitant -
College of Lake County
Lake County, IL06.2014
Skills
- Microsoft Office
- Salesforce Administration
- Strategic Decision-Making
- Human Resources Management
- Learning and Development
- Project Management
- Policy Development
- Office Administration
- Client Relationship Building
- Analytical and Critical Thinker
- Leadership and People Development
- Effective Communicator and Public Speaker
- Operations Management
- Cross-Functional Collaboration
- Employee Motivation and Performance
- Sales Support and Customer Service
Timeline
VP of People and Culture
Quest Trust Company
06.2023 - Current
VP of Client Services
Quest Trust Company
11.2021 - 05.2023
Client Services Officer
Quest Trust Company
01.2015 - 10.2021
SHRM Certified Professional (SHRM-CP) -
Society For Human Resource Management (SHRM) Online
Real Estate Sales Person License -
Champions School of Real Estate
Certified IRA Services Professional (CISP) -
American Bankers Association
Associates Degree -
California Coast University
Certificated Nursing Assitant -
College of Lake County
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