Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alice Flores

Columbia ,MD

Summary

Professional with strong background in Human Resources, prepared for this role. Expertise in recruitment, employee relations, and policy implementation. Strong focus on team collaboration and achieving results. Reliable and adaptable, skilled in conflict resolution, talent acquisition, and performance management. Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

8
8
years of professional experience

Work History

Human Resources Specialist

Social Security Adminstration
08.2017 - 02.2025
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Demonstrates an awareness of the needs of the disability community, applies and conveys such knowledge whenever appropriate.
  • Demonstrates Job Knowledge
  • Demonstrates initiative by voluntarily assisting and supporting other employees.
  • Promotes teamwork and encourages other members to engage in the group's efforts to achieve goals.
  • Demonstrates initiative in seeking out and completing additional work assignments appropriate to the position, without loss of quality and timeliness to normal workload.
  • Identifies potential issues and proactively addresses them promptly before matters unnecessarily escalate.
  • Works within and between groups or units knowledgeably and proficiently, while encouraging others to participate.
  • Adapts easily when responding to shifting priorities, unanticipated resource shortages, or other obstacles, and readily volunteers for challenging tasks that may have a tight deadline.
  • Takes initiative to develop and propose realistic suggestions related to established work processes that result in enhanced efficiency of individuals and/or performance of the office as a whole.
  • Makes a meaningful and effective contribution to the training and development of other employees by serving as an informal mentor.
  • Exhibits a firm understanding of applicable reasonable accommodations law and regulations as well as agency policy and procedures.
  • Adapts to changing priorities, accepting new duties and assignments that contribute to the overall achievement of the Center's goals and objectives.
  • Analyzes issues, develops and suggests options that result in an improvement in service turnaround time and productivity.
  • Demonstrates accountability for the completion of work on time, completely and correctly.
  • Provides timely and accurate information to support our customers and component stakeholders.
  • Ensures analysis data and information is useful and accompanied by recommendations/options.
  • Exercises good judgement based on technical knowledge when established policy and procedures may be ambiguous.
  • Takes the initiative to solve routine day-to-day problems that may occur when completing assigned tasks.
  • Promotes teamwork and collaborates effectively with Center staff and other employees to achieve Agency and Center goals and objectives
  • Handles day-to-day work challenges effectively and rapidly adjust to multiple priorities to achieve results.
  • Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
  • Conducted routine HR audits to ensure data accuracy in personnel files and disability accommodations.
  • Demonstrates sound analytical reasoning when applying policy, procedures or other instructions to process work accurately, completely and timely.
  • Thoroughly researches issues, considers options and makes accurate and fact-based recommendations when evaluating data.
  • Prepares memos and written instructions that follow generally accepted rules of style, tone and format, are in plain language, comprehensive with accurate information, and are audience appropriate.
  • Reviews and understands technical material in order to prepare recommendations that ensure consistency and compliance with policy and procedures.
  • Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
  • Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
  • Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
  • Developed and maintained relationships with external recruitment agencies to expand candidate pools for hard-to-fill positions, ultimately leading to successful hires.
  • Resolved employee disputes with empathy and professionalism, maintaining harmonious work environment.
  • Analyzed job roles and responsibilities to ensure alignment with organizational goals and employee capabilities.
  • Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
  • Demonstrates initiative by voluntarily sharing information, knowledge, skills, and best practices.
  • Develops/modifies material that is necessary or routinely used for reference, training, and mentoring.
  • Makes a significant contribution to achievement of work unit goals by completing extra work assignments and assisting co-workers.
  • Maximizes use of available time and resources.
  • Identifies barriers to completing work timely and develops reasonable solutions likely to result in improvement.
  • Develops effective procedures and approaches for using technology to reach and/or exceed office goals and/or objectives through improved efficiency.
  • Produces exceptional quality and quantity of work within established schedules or deadlines, with very little or no supervision as appropriate for the position.
  • Maintains a productive work environment by communicating with Center management regarding workload data and other information.

Education

Master of Business Administration - Human Resources Management

Capella University
Minneapolis, MN
05-2020

Bachelor of Business Administration - Entrepreneurship

Towson University
Baltimore, MD
05-2017

Associate of Applied Business - Business Administration

Howard Community College
Columbia, MD
05-2015

Skills

  • Contributes to developing trust, respect and cooperation among unit/team members
  • Resolves significant interpersonal and/or communication issues involving co-workers, customers, and/or third parties efficiently by providing clear explanations
  • Establishes and maintains positive and professional relationships that result in improved organizational effectiveness, office morale, acceptance of change and/or service to customers
  • Communicates effectively in difficult and crucial situations to resolve potential issues resulting in improved cooperative relationships
  • Defuses contentious situations before they escalate and disrupt the work environment and/or relationships
  • Anticipates situations that could strain working relationships and takes appropriate steps to ensure cooperation and organizational effectiveness are maintained
  • Exhibits superior communication skills in person, by phone, or video teleconference by speaking persuasively, providing appropriate technical explanations, and developing clear and concise oral and/or written presentations
  • Demonstrates the ability to tailor messages to the needs of the customer without loss of quality
  • Communicates with diverse groups with skill and proficiency to work together toward a common goal and influences others with information, tact, and diplomacy
  • Effectively provides service to difficult customers (internal and external) when addressing the most challenging situations, while maintaining composure and professionalism
  • Demonstrates a commitment to assisting others by sharing and modeling ways to develop proficiency so others have an example of how to become more proficient in their positions Takes a positive, active, informal leadership role in the office that contributes significantly to improved morale and respect among staff, that improves service to customers, and/or that enhances business processes
  • Treats the public and fellow employees with courtesy and respect
  • Listens and responds appropriately to feedback from the public, coworkers, employees, and managers
  • Communicates effectively
  • Maintains positive and productive working relationships within the office, work unit or group

Languages

Spanish
Native or Bilingual

Timeline

Human Resources Specialist

Social Security Adminstration
08.2017 - 02.2025

Master of Business Administration - Human Resources Management

Capella University

Bachelor of Business Administration - Entrepreneurship

Towson University

Associate of Applied Business - Business Administration

Howard Community College

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Alice Flores