Alice Frazier
New Bern,North Carolina
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
I am seeking a new long term career in hopes to move into a leadership position within 5 years.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Administrative Associate II
Department Adult Corrections
01.2024 - Current
- Managed confidential documents, safeguarding company information while maintaining strict adherence to privacy protocols.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Parole hearings, scheduling offender appts and ensured records were entered
- Coordinated scheduling for meetings and appointments, ensuring optimal use of time and resources.
- Collaborated with various departments to complete projects efficiently and effectively.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Buyer II
White River Marine Group/Hatteras Yachts
09.2019 - 10.2023
- Reviewed purchase orders, contracts and invoices to ensure accuracy.
- Negotiated pricing and delivery terms with suppliers.
- Researched potential new suppliers in order to find the best value for goods and services.
- Developed relationships with vendors to secure better prices and payment terms.
- Monitored inventory levels to ensure availability of products for customers.
- Maintaining safety stock
- Meeting deadlines for production
- Warranty boat orders and tracking
Bartender/Server
Triple Play Sports Bar
06.2016 - 12.2019
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Processed payments accurately and efficiently with POS system.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Adhered to state regulations regarding serving alcohol responsibly.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Guest Service Agent (GSA)
Target
08.2018 - 08.2019
- Responsible for all cash control of registers and safe
- Ordering change from bank, store bank deposits, balancing tills
- Greeted guests with a friendly and welcoming attitude.
- Processed guest payments quickly and efficiently.
- Handled cash transactions accurately while adhering to established accounting practices.
- Ensured that guest rooms were clean, tidy and supplied with necessary items.
- Adhered strictly to company policies and procedures while performing job duties.
Assistant Customer Service MGR
Food Lion
08.2003 - 08.2018
- Lottery and postage stamp inventory
- All lottery ticket books to be entered in computer and accounted for
- Coaching associates through Zeus (Computer based application) that keeps track of associates items per minute, coupons scanned, department keyed item (bucket sales) register no sale drawer openings( when register is opened without a purchase)
- Managing Payments on bad checks written
- Managing associates by delegating jobs, cleanliness of store and overseeing front end, keeping associates on task an ensuring lines at registers are minimized
- Vendor check in, receiving shipments to store and entering and handling invoices
- Responsible for front of house, bartending, serving beverages and food, deposits, cash handling, end of night paperwork
- Creating strong work relationships with employees and customers.
- Conducted performance reviews for customer service staff.
- Assisted customers with inquiries, complaints and feedback.
- Monitored customer service performance against established standards.
Education
Medical Office Administration - Medical Office
Craven Community College
05.2021
Diploma -
Craven Community College
New Bern, NC05.2011
Skills
- Cost Control
- Inventory Oversight
- Procurement Planning
- Inventory Monitoring
- Manufacturing Support
- Vendor Relations
- Procurement Procedures
- Negotiation
- Vendor Coordination
- Purchase Order Management
- Customer Service
Certification
Job Readiness Certificate, 05/2012
Timeline
Administrative Associate II
Department Adult Corrections
01.2024 - Current
Buyer II
White River Marine Group/Hatteras Yachts
09.2019 - 10.2023
Guest Service Agent (GSA)
Target
08.2018 - 08.2019
Bartender/Server
Triple Play Sports Bar
06.2016 - 12.2019
Assistant Customer Service MGR
Food Lion
08.2003 - 08.2018
Medical Office Administration - Medical Office
Craven Community College
Diploma -
Craven Community College