Alice Gaspardo
Panama City
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Keyholder
Zadig et Voltaire - Clothing Store
07.2022 - 01.2024
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined store operations by assisting with inventory management, merchandising, and restocking.
- Increased sales performance through effective product knowledge and targeted upselling techniques.
- Contributed to the attainment of sales goals by consistently meeting or exceeding individual targets.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Managed cash register operations accurately, balancing daily transactions and making bank deposits as needed.
Sales Associate
Maje - Clothing Store
04.2022 - 07.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sales Associate
Coccoliamoli Pet Shop - Animal Store
04.2020 - 12.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Front Office Secretary
Beautiful Sanificazione & Cleaning - Cleaning Business
10.2019 - 03.2021
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided exceptional administrative support to executive staff by managing calendars and travel arrangements.
- Interviewed candidates for job openings, managed and supervised the employees.
- Trained and supervised employees utilizing ozone generators for sanitization procedure during COVID outbreak.
- Coordinated special projects as assigned, demonstrating ability to multitask effectively under pressure.
Receptionist
Hotel Minerva
05.2019 - 02.2020
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and third-party reservations.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Handled cash transactions and maintained sales and payments records accurately.
Laser Hair Removal Technician
Estetica Fabbiana - Laser hair removal business
11.2017 - 04.2019
- Welcomed customers with friendly greeting and answered specific questions.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and third-party purchases.
- Evaluated and treated clients with treatment protocols, assisted them with questions or concerns
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed time efficiently in order to complete all tasks within deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
Sales Associate
Calliope - Clothing Store
11.2016 - 10.2017
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Helped customers locate products and checked store system for merchandise at other sites.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Personal Services
Esthelogue Company Specialized Training
01.2017
High School Diploma -
I.T.S.S.E. Odorico Mattiussi High School
07.2016
High School Diploma -
IAL FVG High School
06.2013
Skills
- Customer Service Excellence
- Attention to Detail
- Sales Proficiency
- Cash Handling Accuracy
- Bank Deposits
- Stock Management
- Quality Control
- Time Management
- Multi-Tasking Strength
Personal Information
- Nationality: Italy
Languages
Italian
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Additional Information
Currently studying and improving my Spanish skills.
Timeline
Keyholder
Zadig et Voltaire - Clothing Store
07.2022 - 01.2024
Sales Associate
Maje - Clothing Store
04.2022 - 07.2022
Sales Associate
Coccoliamoli Pet Shop - Animal Store
04.2020 - 12.2021
Front Office Secretary
Beautiful Sanificazione & Cleaning - Cleaning Business
10.2019 - 03.2021
Receptionist
Hotel Minerva
05.2019 - 02.2020
Laser Hair Removal Technician
Estetica Fabbiana - Laser hair removal business
11.2017 - 04.2019
Sales Associate
Calliope - Clothing Store
11.2016 - 10.2017
Personal Services
Esthelogue Company Specialized Training
High School Diploma -
I.T.S.S.E. Odorico Mattiussi High School
High School Diploma -
IAL FVG High School
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