Alice Gomez

• Reviewed loan files and updated to match current standards.
• Explained different types of loans pertaining to client situations.
• Worked with underwriters to fix application problems and resolve issues.
• Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.

• Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
• Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
• Maintained friendly and professional customer interactions.
• Submitted loan applications to underwriter for verification and recommendations.
• Assessed clients' financial situations to develop strategic financial planning solutions.

• Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
• Submitted loan applications to underwriter for verification and recommendations.
• Maintained friendly and professional customer interactions.
• Ensured exceptional client experience by overseeing loan process from origination through closing Utilized training materials.

• Ensured exceptional client experience by overseeing loan process from origination through closing
• Utilized training materials, reference tools, and other resources to provide accurate up-to-date loan program / policy information to clients
• Embodied the company's core values of integrity, teamwork, and an outward focus on the customer
• Made outbound calls to drive business, as well as managed a queue of inbound calls

• Proactively monitored my pipeline to ensure timely funding of loans.
• Constant communication with account executive and brokers.
• Obtained necessary conditions listed on loan approval from brokers to submit file into underwriting.
• Ordered Desk reviews, HOI, HOA docs, verification of employments, credit reports, and appraisals.
• Reviewed all conditions submitted file to underwriting to successfully get loan moved to a clear to close.
• Ensured compliance deadlines were met in regards to re-disclosures, approval letters, and cancellations.
• Prepped all Closing disclosures and requested for them to be executed by CD department.
• Followed up on funding conditions to ensure timely funding.

• Ordered Tax transcripts, FHA case numbers, and completed verbal verification of employment.
• Collected conditions and submitted file into underwriting.
• Verified lock accuracy and disclosed all Re-disclosures if necessary.
• Followed all TRID regulations and company policies.
• Reached out to all closing agents and prepped all initial Closing disclosures. As well as disclosed all CD's to borrowers. 
• Collected all funding conditions as required by the loan approval.
• Communicated with the broker and Account Executive on the status of loans.

• Reviewed loans for compliance with RESPA and TRID tolerances. 
• Electronically delivered documents packages to escrow/closing agents.
• Verified lock information and final fee sheet is in compliance with loan originator compensation per company guidelines.
• Effectively communicated status and expectations to internal staff, loan originators, closing agents.
• Responsible to review and check the file for complete accuracy of loan amount, taxes, HOI, HOA vesting, and etc. 
• Signed off funding conditions.
• Generated loan documents for both wet and dry closings.

• Ordered credit supplements, tax transcripts, verification of employment, credit reports, payoffs, Appraisals ( including VA) updated and ordered FHA case numbers.
• Requested title reports and escrow instructions on all approved loans.
• In charge of setting up, entered fees and generated all initial disclosures. 
• Communicated with borrowers on a daily basis and answered any questions pertaining to their mortgage loan. 
• Reviewed and submitted conditions to underwriting.
• Followed up on funding conditions.
• Kept open communication with borrowers and loan officer.
• Emailed all appraisal copies to borrowers and submitted reports for underwriter review.
• Prepped all initial Closing Disclosures.

• Reviewed, filed and verified all initial loan documents.
• Communicated with broker and Account Executive on any pending items needed to submit file into underwriting.
• Generated all initial disclosures. 
• Completed all Change in Circumstances.
• Ordered all FHA case numbers.

• Reviewed, emailed and uploaded all appraisal orders. Entered value and verified if 1004D report was required.
• Completed verification of employment.
• SSA-89 validations and ordered 4506T- transcripts
• Requested VOD's.
• Updated FHA case numbers.
• Reviewed and submitted conditions into underwriting.
• Followed up on funding conditions.
• Kept open communication with brokers on the status of loans.
• Ran LDP/GSA.

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• Assisted 3 busy account managers maintain their active pipelines on a daily basis.
• Ordered 4506-t/ tax transcripts, SSA-89 validations, ordered and updated FHA case numbers, credit supplements, obtained verification of employment, ordered VOD's.
• Communicated with brokers on status of loan.
• Completed LDP/GSA.

• Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
• Maintained customer satisfaction with timely table check-ins to assess drink or other needs.
• Built solid rapport with many frequent patrons to cultivate guest loyalty.
• Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
• Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.

• Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
• Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
• Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.