Alice Gruen
San Francisco,US
Summary
A highly motivated and versatile individual with a passion for community engagement and advocacy. Having a proven commitment to fostering positive change and amplifying community voices, I leverage experience in educational and client-facing roles. I excel at building strong relationships and driving engagement. As a member of the fundraising and marketing committee for a non-profit, I actively contribute to awareness campaigns, cultivate partnerships, and utilize strong communication and analytical skills to maximize outreach and impact. My background in fast-paced environments and collaborative settings, coupled with my adaptability and trilingual abilities, positions me to effectively contribute to initiatives that serve and represent the public interest.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Hotel Triton
06.2025 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Member of Fundraising Committee
Justice at Last - San Francisco
04.2025 - Current
- Assisting with awareness campaign creation for our upcoming events
- Reaching out to potential partners or influencers for collaboration
- Designing flyers for campaigns and events
- Helping to create Facebook groups/Linkedin Group
- Responding to comments and messages on social media
- Reviewing analytics to track engagement: newsletter, website, social media
- Promoting events through social media and flyers
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Member of Marketing Committee
Justice At Last
04.2025 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
Vip Hostess
BroadwaySF (Orpheum, ATG Theatres)
San Francisco, CA
09.2024 - 06.2025
- Optimized scheduling efficiency through meticulous organization of staff assignments throughout each shift or event duration.
- Managed guest inquiries effectively by staying up-to-date on venue offerings, pricing options, and special promotions.
- Streamlined venue operations by monitoring inventory levels and making timely restocking requests.
- Enhanced guest experience by providing personalized attention and anticipating needs.
Behavior Technician
Steps Therapy
San Francisco, CA
03.2025 - 05.2025
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Worked as part of collaborative team to address changing needs of children and families.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Medical Receptionist
Dr. Kehrer
Berlin, Germany
01.2023 - 07.2024
- Requested, tracked, and organized patient medical records and billing information, ensuring timely follow-ups with providers and insurance companies.
- Uploaded, labeled, and maintained electronic patient records with a high level of accuracy and confidentiality.
- Communicated professionally with patients, medical providers, and insurance representatives to schedule appointments and address inquiries.
- Assisted medical staff with general administrative duties, including preparing basic correspondence, intake forms, and documentation.
- Utilized Microsoft Outlook, Word, Excel, PDFs, and email systems to support daily front-desk operations and record management.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Tutor
Alice Gruen
Berlin, Germany
09.2022 - 07.2024
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
- Supported students with helpful study habits and exam strategies.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Criminal Law Intern
Beate Böhler
10.2023 - 12.2023
- Conducted legal research on criminal law cases and statutes.
- Provided administrative support to attorneys by maintaining organized files and records.
- Attended court hearings to observe proceedings and note relevant details.
- Collaborated with team members to organize case materials effectively.
- Reviewed evidence and prepared summaries for attorney review.
- Analyzed facts and case law to determine possible defenses for clients.
Education
Associate of Applied Science - Clinical Psychology
City College of San Francisco
San Francisco, CA06.2025
High School Diploma -
Moser Schuler Schweizer Gymnasium
Berlin, Germany07.2024
Skills
- Clerical support
- Administrative expertise
- Organizational skills
- Legal research
- Teamwork and collaboration
- Time management
- Excellent communication
- Computer skills
- Decision-making
- Friendly, positive attitude
- Following Directions
- Conflict resolution
- Problem-solving
- Critical thinking
- Attention to detail
- Patience and Empathy
- Strong Work Ethic
- Reliability
- Flexible scheduling
Additional Information
I see myself as a well-rounded individual with a deep appreciation for the diverse experiences life offers. My thirst for knowledge drives me to explore a wide range of interests, including the arts, where I enjoy playing both the piano and cello, engaging in theatre, painting, and film. I also find great value in activities that expand my understanding of the world, such as reading and debating. My involvement in Model United Nations conferences reflects my passion for dialogue and global perspectives. In addition to these pursuits, I prioritize my well-being through practices like Aikido and swimming, which help me stay active and centered. This holistic approach extends into my professional life, where I strive to create a welcoming environment. My goal is to ensure individuals feel comfortable and heard, drawing on my strong communication skills and ability to connect with people. I'm confident in my persuasive abilities and take pride in helping others while achieving both my personal goals and those of my employer with a driven, eclectic mindset.
Languages
Native: English, German, Russian
Hobbies and Interests
- Debating
- Model United Nations
- Aikido
- Swimming
- Writing film reviews
- Piano
- Cello
- Painting
Timeline
Front Desk Receptionist
Hotel Triton
06.2025 - Current
Member of Fundraising Committee
Justice at Last - San Francisco
04.2025 - Current
Member of Marketing Committee
Justice At Last
04.2025 - Current
Behavior Technician
Steps Therapy
03.2025 - 05.2025
Vip Hostess
BroadwaySF (Orpheum, ATG Theatres)
09.2024 - 06.2025
Criminal Law Intern
Beate Böhler
10.2023 - 12.2023
Medical Receptionist
Dr. Kehrer
01.2023 - 07.2024
Tutor
Alice Gruen
09.2022 - 07.2024
Associate of Applied Science - Clinical Psychology
City College of San Francisco
High School Diploma -
Moser Schuler Schweizer Gymnasium