Alice Hardin
Administrative Manager
Placentia,CA
Summary
Dynamic Administrative Manager with a proven track record, excelling in customer relations and team leadership. Skilled in Open Dental and adept at training staff, I streamline operations and enhance patient satisfaction. My commitment to high service standards and effective problem-solving drives success in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Administrative Manager and Billing Specialist
Lollipop Dental & Sweet Smiles Modern Orthodontics
09.2021 - Current
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly. Completed administrative patient intakes with case histories, insurance information and mandated forms. Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Executed operational standards in full compliance with established policies, procedures and government regulations. Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance. Evaluated employee performance and conveyed constructive feedback to improve skills. Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation. Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Worked with customers to develop payment plans and bring accounts current. Reviewed billing problems, researched issues, and resolved concerns.
- Developed, managed, and implemented procedures and processes for accounts receivable and accounts payable streamlining.
Customer Service Manager
VCA Yorba Regional Animal Hospital
04.2008 - 07.2021
- Provide exemplary customer service to owners by answering animal health questions and educating about positive animal care practices. Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervise employees, ensure proper shift coverage and assessed performances to determine training needs. Developed succession plans and promotion paths for all CSR staff.
- Developed and streamlined CSR training protocols, coordinated new hire orientations and provided onboarding and training for all new and existing CSR employees.
- Aid senior leadership during executive decision-making processes and generated reports to recommend corrective actions and improvements.
- Perform clerical duties, such as word processing, data entry, answering heavy phones and filing.
- Evaluated incoming patients to determine treatment needs and urgency of care. Prepare initial patient charts for admission.
- Counseled debtors on payment options and arranged installment agreements.
Sales Manager/Buyer's Assistant
The Dresser Bridal
02.2003 - 04.2008
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Worked closely with salon owner to solve problems and handle customer concerns.
- Traveled to tradeshow locations to review product mix, obtain feedback and share information.
- Communicated with suppliers to negotiate best pricing on apparel and accessories.
- Completed store opening and performed closing procedures, including counting drawers and managing security.
Education
Animal Science
California Polytechnic State University-Pomona
Pomona, California 08.1992 - 1997.06
Skills
Exceptional interpersonal communication
Staff hiring, management, team building, training and mentoring
Adherence to high customer service standards
Open Dental, SymplConsult, and OrthoFi Proficient
Certificate of completion: DHCS Medi-Cal Dental Basic, Advanced and Orthodontic Seminar
EMR Veterinary Software Proficient
Microsoft Outlook, Google Drive, Word and Excel
Exceptional telephone etiquette
Veterinary Technician Assistant 5/1992-2/1997
Timeline
Administrative Manager and Billing Specialist
Lollipop Dental & Sweet Smiles Modern Orthodontics
09.2021 - Current
Customer Service Manager
VCA Yorba Regional Animal Hospital
04.2008 - 07.2021
Sales Manager/Buyer's Assistant
The Dresser Bridal
02.2003 - 04.2008
Animal Science
California Polytechnic State University-Pomona
08.1992 - 1997.06
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