Alice Harris
Greenville,NC
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Remarketing Manager
Hertz Corp
08.2022 - 04.2023
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Responded to customer enquiries via telephone and email.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Located merchandise across various locations to address customer needs.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
Branch Manager
Hertz Local Edition
01.2020 - 08.2022
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Maintained friendly and professional customer interactions.
- Boosted sales and customer loyalty through incentive programs.
- Consulted customers to boost product sales and services.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Placed sales calls and handled sales for incoming customer calls.
- Executed sales and marketing initiatives to increase revenue for company.
Assistant Branch Manager
Hertz Local Edition
05.2017 - 01.2020
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Managed multiple tasks in high-volume environment.
- Provided callers with product and customer service information to foster brand loyalty.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Helped train new staff on company policies, procedures and standards, boosting productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cultivated interpersonal skills by building positive relationships with others.
- Ran errands and provided general office support in a professional environment.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
Education
High School Diploma -
D. H. Conley High School
Winterville, NC06.2001
Skills
- Verbal and Written Communication
- Customer Relationship Management
- Staff Management
- Public Relations
- Time Management
- Productivity Performance
- Sales Activities
- Sales and Marketing
- Customer Service
- Issue and Conflict Resolution
- Information Confidentiality
- Manage Contracts
- Interpersonal Communication Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Remarketing Manager
Hertz Corp
08.2022 - 04.2023
Branch Manager
Hertz Local Edition
01.2020 - 08.2022
Assistant Branch Manager
Hertz Local Edition
05.2017 - 01.2020
High School Diploma -
D. H. Conley High School
Similar Profiles
Avie BurtAvie Burt
Assistant Manager at Hertz CorpAssistant Manager at Hertz Corp
Justin TuckerJustin Tucker
Counter Sales Representative at Hertz CorpCounter Sales Representative at Hertz Corp
Anthonette DavisAnthonette Davis
Reservation/Customer Services Specialist at HERTZ CORPReservation/Customer Services Specialist at HERTZ CORP