Summary
Overview
Work History
Skills
References
Timeline
Generic

Alice Hayward

Youngsville,NC

Summary

Dedicated and passionate professional seeking opportunity for growth with 10 years of experience in property management and construction. Proven ability to work well under pressure in a respectful, timely manner. Creative, self starter capable of leveraging organizational skills to continue growing relationships in the commercial and residential markets.

Overview

10
10
years of professional experience

Work History

Business Manager

Willow Bridge
10.2024 - Current
  • Manage a 471-unit residential property, overseeing day-to-day operations, tenant relations, leasing, maintenance, and financial management.
  • Increased occupancy rate from 64% to 71% within 5 months through targeted marketing campaigns, strategic leasing initiatives, and improvements in tenant satisfaction.
  • Coordinate and supervise on-site maintenance staff, ensuring prompt resolution of repair requests and upkeep of common areas.
  • Negotiate and maintain vendor contracts, optimizing costs while ensuring high-quality service delivery.
  • Conduct regular property inspections to ensure compliance with safety standards, local laws, and property policies.
  • Manage leasing process from marketing and showings to contract negotiation and move-in coordination, maintaining a positive tenant experience.
  • Develop and maintain budgets, including rent collection, expense management, and financial reporting to ownership.

Property Manager

BH Management
07.2024 - 10.2024
  • Oversaw 302 units
  • Handled tenant complaints promptly and appropriately, calling in for repairs, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.

Business Development Manager

ARCO Restoration
09.2022 - 06.2024
  • Creating a long term, loyal client base that I've built throughout the years.
  • Generated new business with marketing initiatives and strategic plans.
  • Established relationships with key decision-makers within the commercial and residential industry to promote growth within the restoration field
  • Negotiated and closed long-term agreements with new clients- commercial and residential
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.
  • Closed an average of $275,000 a month in sales
  • Consistently updated all customer visits and follow-ups in company CRM

Property Manager

RE Carroll Management
04.2021 - 08.2022
  • Managed 288 units - Class B
  • Obtained bids for best pricing/quality
  • Positively resolved all resident relations
  • Increased occupancy
  • Daily budget monitoring to ensure NOI goals are met
  • Established monthly team leasing goals




Property Manager

Bridge Property Management
10.2018 - 04.2021
  • Scheduled and managed vendors throughout full scope renovation process
  • Vendor procurement
  • Obtained multiple bids to ensure best pricing
  • Oversaw staff of 11 and 404 units
  • Maintained 60% renewal rate
  • Pre-walk notice to vacates and determine level of rehab, ordered materials
  • Processed invoices daily
  • Weekly and monthly financial reporting to Ownership

Regional Property Manager

3 Points Properties
10.2016 - 10.2018
  • Enhanced property occupancy rates by implementing strategic marketing plans and conducting regular market analyses.
  • Maximized revenue growth by developing and executing competitive pricing strategies for each property.
  • Ensured timely rent collection and minimized delinquencies with effective communication and follow-up procedures.
  • Reduced maintenance costs by establishing preventive maintenance programs and vendor contract negotiations.
  • Oversight of 15 properties in the Triangle, monitoring weekly property operations
  • Facilitated weekly meetings with on-site staff

Community Manager

3 Points Properties
10.2015 - 10.2016
  • Spearheaded renovations process for Greenbrier in Garner (Legacy 2000 now)
  • Obtained bids for all contracting services, vendor follow-up
  • Raised occupancy from 70% to 96%
  • Ensured onsite team provided exceptional service to prospects and residents

Skills

  • Yardi Voyager
  • Yardi Marketplace
  • VendorCafe
  • Site Plan
  • Yieldstar
  • SmartRent
  • Funnel
  • Paycom
  • Trello
  • Net Vendor
  • RealPage
  • Microsoft Planner
  • Microsoft Office Suite
  • Microsoft Teams
  • Outlook
  • DASH Restoration Business Management
  • Luxor CRM

References

Phil Eisenhower

Director of Operations

(919) 247-6992


Jennifer Trapaso

Vice President

(919) 763-735


Simone Lunday

Accounts Payable Specialist

(352) 459-1287

Timeline

Business Manager

Willow Bridge
10.2024 - Current

Property Manager

BH Management
07.2024 - 10.2024

Business Development Manager

ARCO Restoration
09.2022 - 06.2024

Property Manager

RE Carroll Management
04.2021 - 08.2022

Property Manager

Bridge Property Management
10.2018 - 04.2021

Regional Property Manager

3 Points Properties
10.2016 - 10.2018

Community Manager

3 Points Properties
10.2015 - 10.2016
Alice Hayward