Alice Hayward
Youngsville,NC
Summary
Dedicated and passionate professional seeking opportunity for growth with 10 years of experience in property management and construction. Proven ability to work well under pressure in a respectful, timely manner. Creative, self starter capable of leveraging organizational skills to continue growing relationships in the commercial and residential markets.
Overview
10
10
years of professional experience
Work History
Business Manager
Willow Bridge
10.2024 - Current
- Manage a 471-unit residential property, overseeing day-to-day operations, tenant relations, leasing, maintenance, and financial management.
- Increased occupancy rate from 64% to 71% within 5 months through targeted marketing campaigns, strategic leasing initiatives, and improvements in tenant satisfaction.
- Coordinate and supervise on-site maintenance staff, ensuring prompt resolution of repair requests and upkeep of common areas.
- Negotiate and maintain vendor contracts, optimizing costs while ensuring high-quality service delivery.
- Conduct regular property inspections to ensure compliance with safety standards, local laws, and property policies.
- Manage leasing process from marketing and showings to contract negotiation and move-in coordination, maintaining a positive tenant experience.
- Develop and maintain budgets, including rent collection, expense management, and financial reporting to ownership.
Property Manager
BH Management
07.2024 - 10.2024
- Oversaw 302 units
- Handled tenant complaints promptly and appropriately, calling in for repairs, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Business Development Manager
ARCO Restoration
09.2022 - 06.2024
- Creating a long term, loyal client base that I've built throughout the years.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within the commercial and residential industry to promote growth within the restoration field
- Negotiated and closed long-term agreements with new clients- commercial and residential
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Closed an average of $275,000 a month in sales
- Consistently updated all customer visits and follow-ups in company CRM
Property Manager
RE Carroll Management
04.2021 - 08.2022
- Managed 288 units - Class B
- Obtained bids for best pricing/quality
- Positively resolved all resident relations
- Increased occupancy
- Daily budget monitoring to ensure NOI goals are met
- Established monthly team leasing goals
Property Manager
Bridge Property Management
10.2018 - 04.2021
- Scheduled and managed vendors throughout full scope renovation process
- Vendor procurement
- Obtained multiple bids to ensure best pricing
- Oversaw staff of 11 and 404 units
- Maintained 60% renewal rate
- Pre-walk notice to vacates and determine level of rehab, ordered materials
- Processed invoices daily
- Weekly and monthly financial reporting to Ownership
Regional Property Manager
3 Points Properties
10.2016 - 10.2018
- Enhanced property occupancy rates by implementing strategic marketing plans and conducting regular market analyses.
- Maximized revenue growth by developing and executing competitive pricing strategies for each property.
- Ensured timely rent collection and minimized delinquencies with effective communication and follow-up procedures.
- Reduced maintenance costs by establishing preventive maintenance programs and vendor contract negotiations.
- Oversight of 15 properties in the Triangle, monitoring weekly property operations
- Facilitated weekly meetings with on-site staff
Community Manager
3 Points Properties
10.2015 - 10.2016
- Spearheaded renovations process for Greenbrier in Garner (Legacy 2000 now)
- Obtained bids for all contracting services, vendor follow-up
- Raised occupancy from 70% to 96%
- Ensured onsite team provided exceptional service to prospects and residents
Skills
- Yardi Voyager
- Yardi Marketplace
- VendorCafe
- Site Plan
- Yieldstar
- SmartRent
- Funnel
- Paycom
- Trello
- Net Vendor
- RealPage
- Microsoft Planner
- Microsoft Office Suite
- Microsoft Teams
- Outlook
- DASH Restoration Business Management
- Luxor CRM
References
Phil Eisenhower
Director of Operations
(919) 247-6992
Jennifer Trapaso
Vice President
(919) 763-735
Simone Lunday
Accounts Payable Specialist
(352) 459-1287
Timeline
Business Manager
Willow Bridge
10.2024 - Current
Property Manager
BH Management
07.2024 - 10.2024
Business Development Manager
ARCO Restoration
09.2022 - 06.2024
Property Manager
RE Carroll Management
04.2021 - 08.2022
Property Manager
Bridge Property Management
10.2018 - 04.2021
Regional Property Manager
3 Points Properties
10.2016 - 10.2018
Community Manager
3 Points Properties
10.2015 - 10.2016