Alice Keller
Scurry ,TX
Summary
Adept at enhancing operational efficiency and team collaboration, I spearheaded records management improvements and recruitment strategies at Resolutions Healthcare. My expertise in CRM software and problem-solving abilities have significantly contributed to organizational success. My administrative and human resources skills stand out, as I have a history of fostering professional growth and streamlining processes.
Overview
10
10
years of professional experience
Work History
Director of Administrative Services
Resolutions Healthcare
07.2024 - Current
- Implemented robust records management systems, improving information accessibility and reducing errors.
- Collaborated with human resources to develop effective recruitment strategies that attracted top talent to the organization.
- Supervise a diverse team of professionals, fostering a collaborative work environment and promoting professional growth opportunities.
- Streamlined administrative processes by implementing efficient systems and procedures, resulting in improved operational efficiency.
- Ensure admission procedures are followed at the facility level.
- Conduct admission pre-screens to determine suitability for admission.
- Ensure COBs, FMLA and other types of client administrative aspects are taken care of
- Correspond with third-party billing vendors regarding insurance claims, verification of benefits, and payments.
- Contribute as part of the facility's leadership team to overall facility management and guidance.
- Attend job-related meetings, in-service training, and other staff development training.
- Coordinated large-scale events such as conferences and employee gatherings, ensuring seamless execution from planning to completion.
- Led, directed, managed, and mentored 25 administrative staff members.
Business Office Manager
Addiction Campuses Of TX, Formally Vertava Health
01.2015 - 05.2023
- Facilitated training and onboarding for incoming office staff.
- Completed bi-weekly payroll for 120 employees.
- Updated and maintained confidential databases and records.
- Resolved issues through active listening and open-ended questioning, escalating major problems to AVP.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Coordinated events and worked on ad hoc projects.
- Updated spreadsheets and databases to track, analyze, and report on performance data.
- Reviewed out-of-pocket costs with patients / completed financial documents.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Supported the growth of the business through targeted marketing initiatives.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve personnel's performance.
Education
Master of Science - Psychology
Grand Canyon University
Phoenix, AZ10-2024
Bachelor of Science - Healthcare Management
CHCP
Houston, TXAssociate of Science - Applied Science
CHCP
Houston, TXSkills
- Administrative background
- Human Resources Department Processes
- Employee Training / Maintain Compliance
- Organizational strategy
- Communications management
- Project Planning / Organization
- Problem-solving abilities
- CRM Software / Proficient in Excel sheet
- Report Analysis
References
Stena Lang, LCSW
345 Carmen Ave
Forney, TX 75126
Email: Stena@dallastherapeutic.com
Phone: 318-454-7008
Laura Zalkovsky, LMFT, LCDC
209 Magnolia Dr. Ennis, TX 59729
Email: lzalkovsky@resolutionshc.com
Phone: 1903-851-3782
Brenda Munnerlyn, RN
553 Walnut Dr.
Kaufman, TX 75142
Email: bmunnerlyn@resolutionshc.com
Phone: 469-628-6887
Timeline
Director of Administrative Services
Resolutions Healthcare
07.2024 - Current
Business Office Manager
Addiction Campuses Of TX, Formally Vertava Health
01.2015 - 05.2023
Master of Science - Psychology
Grand Canyon University
Bachelor of Science - Healthcare Management
CHCP
Associate of Science - Applied Science
CHCP
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