Alice Ker
Lowell,MA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Customer Care Specialist
Gefran
08.2023 - 08.2024
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Provided customers with detailed information on company products, services and materials.
- Created and maintained customer accounts in Salesforce, ensuring accurate and up-to-date information that improved sales tracking and customer service efficiency.
- Supported Regional Sales Manager by answering questions about procedures, policies, pricing, lead time, sales report reports etc.
- Assigned and Managed customer support tickets using help desk software.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Quoted and Order Processing in SAP
- Managed and responded to customer emails using Freshdesk, ensuring timely and accurate resolution of inquiries and support requests.
Waitress-Bartender
Bon Chon
02.2016 - 12.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Took and processed customer orders efficiently, managing multiple tables and ensuring timely service.
- Handled customer feedback and special requests with professionalism, resulting in positive reviews and repeat business.
Store Manager of Operations
Lani's Donut
09.2013 - 07.2015
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Teller
TD Bank
01.2010 - 09.2013
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Reduced errors in transaction processing by implementing double-check system for large withdrawals and deposits.
Education
High School Diploma -
Deering High School
Portland, ME05.2022
Skills
- Data Entry
- Quick Learner
- MS Office
- Time Management
- Dependable and Responsible
- Computer Skills
- Organizational Skills
- Strong customer service
- Attention to Detail and Precision
- Quality Assurance
- Teamwork and Collaboration
Timeline
Customer Care Specialist
Gefran
08.2023 - 08.2024
Waitress-Bartender
Bon Chon
02.2016 - 12.2023
Store Manager of Operations
Lani's Donut
09.2013 - 07.2015
Teller
TD Bank
01.2010 - 09.2013
High School Diploma -
Deering High School
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