Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alice Kester

Sparta,WI

Summary

Dedicated professional with a clean driving record and a strong focus on passenger safety. At SAWTST, I effectively managed dispatch operations, ensuring timely assistance and seamless communication among drivers. My expertise in pre-trip inspections and defensive driving, combined with exceptional customer service skills, contributed to a safe and efficient transportation environment.

Overview

10
10
years of professional experience

Work History

Bus Driver

SAWTST
02.2023 - Current
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.

Dispatcher

SAWTST
05.2020 - 01.2023
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate Bus routes and cleaning of vehicles
  • Directed dispatching, routing, and tracking of 30 fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Dispatcher

ACI
04.2015 - 05.2020
  • Directed dispatching, routing, and tracking of 50 fleet vehicles.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.

Education

High School Diploma -

Sparta SR High School
Sparta, WI
06-1979

Skills

  • Clean driving record
  • Safety-focused
  • Pre-trip inspections
  • Weather condition driving
  • Defensive driving
  • Passenger safety
  • Inclement weather driving
  • Commercial driving
  • Wheelchair lift operation
  • Air brake certification
  • CDL license
  • Passenger service and safety

Timeline

Bus Driver

SAWTST
02.2023 - Current

Dispatcher

SAWTST
05.2020 - 01.2023

Dispatcher

ACI
04.2015 - 05.2020

High School Diploma -

Sparta SR High School

Similar Profiles

CREATE PROFILE
Alice Kester