Interested in learning more about coffee and teaching what I know
Alice Kibaru
Barista/food Counter Attendant
Doha,Doha
Summary
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Head Barista
Pinwheels Restaurant
Al Dayeen, Umm Salal
02.2022 - Current
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Created new training guidelines, and provided staff orientation and training.
- Designed and adjusted work schedules to meet business demands.
- Monitored customer feedback to improve barista performance and customer service.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Used POS system to accurately enter orders and process payments.
- Followed exact recipes for mixing and preparing beverage and food items.
Senior Barista
Angelina Paris
Al Dafna, Doha
01.2021 - 11.2021
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Monitored customer feedback to improve barista performance and customer service.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Barista/waitress
Beans Specialty Coffee
Muaither , Al Rayyan
01.2020 - 12.2020
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Packaged bagels, muffins and other food items for customer purchase.
Barista/cashier
Coffee Shop Company
Al Rayyan , Al Rayyan
11.2018 - 12.2019
- Cleaned counters, machines, utensils, and seating areas daily.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Controlled line and crowd with quick, efficient service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Used POS system to accurately enter orders and process payments.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Education
Diploma - Hospitality
Amboseli Institute of Hospitality And Technology
Thika 04.2011 - 09.2012
Skills
Coffee grinding
Espresso machine operation
Employee training
Inventory management
Multitasking Abilities
Attention to Detail
Dependable and Responsible
Training and Development
Excellent Communication
Coffee machinery
Employee scheduling
Touch-screen point of sale
First Aid/CPR
Making coffees
Interests
Timeline
Head Barista
Pinwheels Restaurant
02.2022 - Current
Senior Barista
Angelina Paris
01.2021 - 11.2021
Barista/waitress
Beans Specialty Coffee
01.2020 - 12.2020
Barista/cashier
Coffee Shop Company
11.2018 - 12.2019
Diploma - Hospitality
Amboseli Institute of Hospitality And Technology
04.2011 - 09.2012