Alice Lee
Los Angeles,CA
Summary
Dedicated healthcare professional with a solid background in healthcare administration, driven by the aspiration to provide hands-on, compassionate patient care as a nurse in the future. Eager to immerse myself in the medical environment and explore its diverse and vital components to build a well-rounded understanding of healthcare. Detail-oriented and knowledgeable Medical Office Coordinator skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Adept at leveraging administrative expertise to enhance the efficiency and quality of patient services. Enthusiastic to transition into a nursing role, applying a strong foundation in healthcare to deliver exceptional care, support, and advocacy for patients. Passionate about making a positive impact on patients' lives and contributing to a collaborative healthcare team. Seeking an opportunity to combine administrative experience with direct patient care to provide holistic and patient-centered nursing services.
Overview
6
6
years of professional experience
Work History
Medical Office Coordinator
Together Mental Health
05.2023 - Current
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Maintained updated list of employee credentials and notified staff when professional licenses and certifications approached expiration.
- Updated and maintained schedules for patients as well as managed client correspondence.
- Managing and coordinating patient appointments to ensure a smooth flow of patients, efficient use of healthcare providers' time, and minimizing wait times.
- Overseeing the front desk area, which includes tasks such as patient check-in, check-out, and addressing inquiries, ensuring a welcoming and organized patient experience.
- Verifying patients' insurance coverage, ensuring that patients have necessary approvals and coverage for medical procedures and treatments. Collaborating with insurance providers to address discrepancies.
- Maintaining and organizing patient records, which can include electronic health records (EHR) and paper files, while ensuring compliance with healthcare regulations and maintaining confidentiality.
- Handling billing processes, insurance claims, and patient financial accounts. This may involve processing claims, resolving billing issues, and ensuring accurate financial records.
- Managing medical supplies, office equipment, and inventory to ensure that the medical office is well-stocked and equipped to meet patient and staff needs.
- Collaborating with medical staff, nurses, and other healthcare professionals to ensure efficient communication, scheduling, and a patient-centric approach to care.
- Efficiently managed a high volume of phone calls, addressed patient inquiries, scheduled appointments, and facilitated a positive and professional experience for patients and callers.
- Completed bi-weekly payroll for 10 employees.
Server/Cashier
SomiSomi
11.2017 - 12.2022
- Greeted and assisted customers in a friendly and professional manner, ensuring a positive dining experience. Addressed customer inquiries, provided recommendations, and took orders accurately.
- Effectively resolved customer complaints and concerns, demonstrating strong problem-solving and communication skills to ensure customer satisfaction.
- Prepared and served food and beverages to customers, maintaining food quality, presentation, and adherence to safety standards. Managed cash transactions and operated the point-of-sale (POS) system.
- Acted as a liaison between the restaurant and the company's headquarters (SOMI HQ), conveying information regarding broken equipment, new stock deliveries, and general updates. Ensured effective communication channels between the restaurant and the corporate office.
- Built relationships with customers to encourage repeat business.
Teacher
E-PLEX
10.2018 - 03.2020
- Maintained open and effective communication with parents and school teachers, collaborating to support each child's educational journey and address any specific learning needs.
- Oversaw a class of 6 or more students, providing individualized attention to ensure homework assignments were completed accurately and submitted on time.
- Observed and monitored children's play activities to promote healthy, safe environment.
- Redirected inappropriate student behavior and implemented program discipline system to guide proper student behavior.
- Safely transported and personally picked up students from their respective schools, ensuring their prompt arrival and departure from the learning center.
- During children's summer and winter breaks, designed and prepared customized educational packets tailored to each student's academic level and specific learning needs. These packets provided students with opportunities for continued learning and skill reinforcement during their time away from the regular classroom.
Education
Undecided
Los Angeles City College
Los Angeles, CA06.2025
High School Diploma -
Los Angeles Center for Enriched Studies
06.2018
Skills
- Medical Records Management
- Customer Service
- Empathy & Sympathy
- Attentional to Detail
- Communication
- Teamwork
- Adaptability
- Conflict Resolution
Languages
Korean
English
Timeline
Medical Office Coordinator
Together Mental Health
05.2023 - Current
Teacher
E-PLEX
10.2018 - 03.2020
Server/Cashier
SomiSomi
11.2017 - 12.2022
Undecided
Los Angeles City College
High School Diploma -
Los Angeles Center for Enriched Studies