Alice Lopez
115 Lehigh AVE,NJ
Summary
Dynamic and empathetic professional with a proven track record at P.R.A.C. OF SOUTHERN NEW JERSEY, enhancing client well-being through expert case management and active listening. Excelled in developing comprehensive care plans and coordinating with community resources, achieving significant improvements in client satisfaction. Skilled in documentation and relationship building, I bring a positive attitude and a commitment to fostering client success.
Overview
8
8
years of professional experience
Work History
Case Manager
P.R.A.C. OF SOUTHER NEW JERSEY
02.2022 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
Front Desk Receptionist
Icona Resorts
03.2020 - 10.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Family Case Worker
Caring For Kids
02.2017 - 03.2020
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Contributed to the development of agency policies and procedures by participating in training sessions and sharing best practices with colleagues.
- Educated clients on available social services programs, empowering them to make informed decisions about their path toward selfsufficiency.
- Assisted clients in navigating complex legal proceedings related to child welfare cases, advocating for their rights throughout the process.
- Monitored progress towards case goals, adjusting strategies as needed to ensure success for each family unit.
- Evaluated program effectiveness using data-driven analysis methods, implementing improvements based on key findings from these evaluations.
- Improved communication between family members through mediation sessions, promoting healthy relationships among all parties involved.
- Enhanced family support by identifying and addressing individual needs through comprehensive assessments.
- Completed documentation per workflow timeline and content requirements.
- Facilitated specific departmental performance improvement initiatives, collecting and reporting data to management.
- Maintained strict confidentiality when handling sensitive personal information, ensuring compliance with all legal and ethical guidelines.
- Participated in ongoing professional development opportunities to maintain up-to-date knowledge of best practices within the field.
- Provided crisis intervention support during emergency situations, preserving the safety and well-being of vulnerable individuals involved.
- Conducted regular home visits, ensuring the safety and well-being of children while fostering strong relationships with their families.
Education
High School Diploma -
WILWOOD HIGH SCHOOL
4300 Pacific Ave, Wildwood NJ 0826006-2005
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Decision-making
- Conflict resolution
- Positive attitude
- Community resources
- Case planning
- Critical thinking
- Social work
- Family education programs
- Multitasking and organization
- Clear communication
- Team collaboration
- Verbal and written communication
- Report writing
- Written and verbal communication
- Multitasking Abilities
- Teamwork and collaboration
- Attention to detail
- Excellent communication
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Case Manager
P.R.A.C. OF SOUTHER NEW JERSEY
02.2022 - Current
Front Desk Receptionist
Icona Resorts
03.2020 - 10.2022
Family Case Worker
Caring For Kids
02.2017 - 03.2020
High School Diploma -
WILWOOD HIGH SCHOOL