Alice Maombi
Carrollton,TX
Summary
Certified Nursing Assistant with extensive caregiving and nursing assistant experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Med Tech/Caregiver
The Pinnacle Of Louisville
- Assist patients with activities of daily living
- Complete rounds and document findings accurately and timely, in accordance with facility policy and procedure
- Recognize changes in patient’s affect, behavior, mood and level of suicidality or self-harm
- Report changes or issues of concern to the Charge Nurse immediately
- Administer medications according to orders
- Provide care for patients with: depression/suicidal impulses, mania, delusions/hallucinations, paranoia, anxiety, aggressive/assaultive behavior, chemical dependency issues/detox, personality disorders, and/or dementia/Alzheimer’s
- Provide mental health services to patients
Medical Assistant
Bullitt County Family Practitioners
01.2021 - Current
- Performed patient vitals, EKG’s and draw blood for laboratory tests
- Completed and run Covid, Strep, CBC, A1C, and urinalysis tests
- Set up, re-stocked and sterilized rooms
Customer Service Representative
Valor Global
01.2023 - 07.2024
- Managed and executed an average of 34 test cases daily with tracking on Redmine, consistently meeting project deadlines while maintaining high-quality standards
- Answered 10+ calls per hour, exceeding target call rates by 16%
- Resolved customer call complaints within 24 hours, reducing the likelihood of negative reviews by 68%
- Maintained a professional, friendly demeanor with customers at all times, receiving 130+ positive customer reviews
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigate auto related claims to determine coverage and liability settling auto related property damage claims and mitigating damages through prompt handling
Caregiver
Atria Senior Living
01.2019 - 03.2023
- Perform daily patient care tasks, including feeding and bathing patients
- Performs basic housekeeping tasks required to maintain patient living areas, which may include cleaning soiled beds and floors
- Administer medications according to orders
- Working with patients in the memory care unit, providing companionship
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in the patient's health status to the case manager.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Aide
Baptist Health Hospital
06.2018 - 12.2019
- Greeted patients and provided helpful and courteous service in a timely manner
- Assisted with cleaning and sanitation
- Follows all hospital and departmental policies and procedures
Molina Healthcare
Healthcare Claims Network
03.2016 - 03.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Complete a highly detailed investigation of each claim promptly and fully document the file with pertinent information
- Assess policy details to determine accurate coverage interpretation
- Prepare appropriate coverage letters to be submitted to and approved by claims management
- Maintain consistent contact with involved parties to keep all informed of claim progress
- Set accurate reserves on each claim within the given authority level and promptly bring claims that will require reserves above their authority to their supervisor’s attention
Education
Comprehensive Medical Assisting -
Medquest College
Louisville, Ky10.2021
Diploma -
Central High School
Louisville, Ky05.2016
Skills
- Taking vital signs
- Sight injections
- Phlebotomy
- Urinalysis
- Setting up a lab
- Medical recordkeeping
- Communication skills
- Organization skills
- Problem-solving skills
- Compassion
- Ability to remain calm
- Reliable
- Dependable
- Patient care
- Crisis intervention
- Safety Awareness
- Direct supervision
- Dementia knowledge
- Alzheimer knowledge
- CPR certified
- Claims analysis
- Claims
Certification
- CPR, American Heart Association (BLS)
- MA, Certified medical assistant
- CMT, Certified Med Tech
Timeline
Customer Service Representative
Valor Global
01.2023 - 07.2024
Medical Assistant
Bullitt County Family Practitioners
01.2021 - Current
Caregiver
Atria Senior Living
01.2019 - 03.2023
Aide
Baptist Health Hospital
06.2018 - 12.2019
Molina Healthcare
Healthcare Claims Network
03.2016 - 03.2018
Diploma -
Central High School
- CPR, American Heart Association (BLS)
- MA, Certified medical assistant
- CMT, Certified Med Tech
Med Tech/Caregiver
The Pinnacle Of Louisville
Comprehensive Medical Assisting -
Medquest College
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