Alice Martin

• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
• Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
• Assisted with writing job postings and job descriptions for boards.
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
• Promptly corresponded with applicants and coordinated and conducted interviews.
• Provided candidates with information about pay rates, dates and training processes.
• Responded to employee inquiries regarding benefits and other HR topics.
• Created job descriptions on boards for vacant jobs.

Payroll Clerk:

• Processed payroll for 180 employees, including union and non-union employees to comply with predetermined company guidelines.
• Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
• Reconciled payroll accounts and prepared reports for management review
• Coordinated with HR and finance teams to ensure accurate payroll processing
• Resolved payroll discrepancies quickly and successfully.
• Provided customer service to employees regarding payroll inquiries and issues.
• Maintained strict confidentiality of all payroll information and records.
• Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
• Verified and submitted timekeeping information for accurate and efficient payroll processing.

Administrative Assistant:

• Executed record filing system to improve document organization and management.
• Maintained daily schedules for 10 supervisors by making travel arrangements and coordinating conferences and meetings.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Supervised staff and delegated tasks to maintain positive, productive administrative operations.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Audited mandatory reports, 1099s,I-9 forms, EEO-1 filing, disability regulations, specifically ADA and FMLA
• Experienced in conducting background checks, verifying references and interviewing prospective candidates.
• Managed the maintenance and accuracy of employee records, ensuring compliance with all laws and regulations.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Created and updated records and files to maintain document compliance.
• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Supported student learning objectives through personalized and small group assistance.
• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Assisted classroom teacher in supervising snack time and indoor and outdoor play.
• Relieved classroom teacher during breaks and maintained order and structure in classroom.
• Collated classroom materials to help teachers prepare for daily instruction and activities.
• Routed business correspondence, documents, and messages to correct departments and staff members.
• Sorted, opened, and routed mail and deliveries to meet business requirements.
• Offered technical support and troubleshot issues to enhance office productivity.
• Restocked supplies and submitted purchase orders to maintain stock levels.

• Skilled in developing and maintaining filing systems, both physical and digital
• Managed administrative duties such as filing documents, scheduling meetings and tracking case statuses.
• Created and prepared legal drafts by organizing and assembling information for legal documents and forms.
• Experienced in maintaining confidential files
• Proficient in creating reports, invoices, and data from database queries
• High degree of accuracy and attention to detail when entering information into database
• Experienced in organizing, managing and retrieving documents
• Responsible for delivering and retrieving documents to and from other departments and external customers

• Assisted attorneys in preparing for hearings, trials and depositions by obtaining and organizing relevant documents
• Prepared finished books for shipping by wrapping or packing books and stacking boxes on pallets.
• Responded to inquiries from clients and attorneys regarding legal matters and procedures.
• Maintained and organized legal documents, records, and files in accordance with established office procedures.
• Managed and monitored attorney calendars to ensure timely completion of legal documents and other tasks.
• Conducted legal research, compiled and organized evidence and identified relevant legal articles and statutes to use for legal proceedings.
• Demonstrated the ability to multitask in a fast-paced environment while maintaining accuracy and efficiency.
• Excellent communication skills, both verbal and written, to provide courteous customer service in person and over the phone.
• Completed electronic filings, initiated billing statements, and managed firm administrative matters.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Maintained accurate records of customer transactions in line with bank procedures.

• Trained and mentored new employees to maximize team performance.
• Kept employees operating productively and working on task to meet business and customer needs.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Tracked receipts, employee hours, and inventory movements.
• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.