Alice Matthews-Bush
Channelview
Summary
Accomplished Driver with a proven track record at Bay and Bay Transportation, showcasing exceptional time management and customer service skills. Achieved a notable increase in on-time deliveries through strategic route planning and adherence to safety protocols. Renowned for maintaining a clean driving record and enhancing company reputation through diligent, safe driving practices and positive client interactions.
Overview
28
28
years of professional experience
Work History
Driver
Bay and Bay Transporation
09.2023 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Obtained signatures from customers upon delivery of goods.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
- Collaborated with dispatch and logistics teams to streamline delivery schedules, improving overall efficiency.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Minimized liability by consistently following road rules when driving.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Drove safely in various weather and road conditions to avoid accidents.
- Maintained clean and organized vehicle, enhancing professional image of company.
- Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
- Addressed and resolved customer inquiries and concerns, fostering positive relationships.
- Reduced delivery times with careful planning and route optimization.
- Utilized advanced navigation tools and technology to enhance route planning and delivery accuracy.
- Fostered culture of safety and compliance, leading by example and encouraging peers to follow suit.
- Improved fuel efficiency by implementing strategic driving routes and practices.
- Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
- Ensured timely and safe delivery of goods to various locations, maintaining record of punctuality and minimal incidents.
- Reduced incidents of late deliveries by implementing effective time-management strategies.
- Improved route efficiency, leading to reduction in average delivery times.
- Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
- Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
- Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
- Participated in safety training and workshops, applying learned techniques to daily driving practices.
Driver
USEXPRESS
01.2022 - 09.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Obtained signatures from customers upon delivery of goods.
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Enhanced team morale by providing support and assistance during peak delivery periods.
- Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
- Collaborated with dispatch and logistics teams to streamline delivery schedules, improving overall efficiency.
- Participated in safety training and workshops, applying learned techniques to daily driving practices.
- Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
- Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
- Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
- Improved route efficiency, leading to reduction in average delivery times.
- Reduced incidents of late deliveries by implementing effective time-management strategies.
- Ensured timely and safe delivery of goods to various locations, maintaining record of punctuality and minimal incidents.
- Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
- Improved fuel efficiency by implementing strategic driving routes and practices.
- Fostered culture of safety and compliance, leading by example and encouraging peers to follow suit.
- Utilized advanced navigation tools and technology to enhance route planning and delivery accuracy.
- Reduced delivery times with careful planning and route optimization.
- Contributed to team meetings with feedback on route efficiencies and safety, driving continuous improvement.
- Addressed and resolved customer inquiries and concerns, fostering positive relationships.
- Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
- Maintained clean and organized vehicle, enhancing professional image of company.
- Drove safely in various weather and road conditions to avoid accidents.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Minimized liability by consistently following road rules when driving.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Driver, Warehouse Orders
Mvt Transportation
02.2019 - 01.2022
- Maintained safe driving records by strictly following traffic rules and regulations.
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
- Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Expedited deliveries to meet customer deadlines and requirements.
- Verified accuracy of all deliveries against order forms.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Managed customer inquiries and complaints in polite and professional manner.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Operated light trucks to deliver loads as far as Number miles from home location.
- Kept detailed records of deliveries and money received from customers.
- Filled out load paperwork and DOT-mandated log books.
- Protected people and equipment from hazardous materials by using correct procedures.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Inspected load security and checked for damages.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Successfully avoided time delivery delays by carefully planning best routes.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Fostered positive working relationships with regular customers.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Minimized company liability and risks to loads by obeying traffic laws.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Driver, Warehouse Orders
Colosseum Bakery
01.2012 - 08.2018
- Maintained safe driving records by strictly following traffic rules and regulations.
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
- Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
- Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
- Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
- Efficiently navigated various types of vehicles through different road conditions, maintaining safety standards throughout all trips.
- Supported warehouse operations by organizing products on shelves and pallets for easy retrieval during shipment preparation.
- Handled sensitive materials with care, ensuring no damage occurred during transportation or storage periods.
- Streamlined order fulfillment by accurately picking items according to packing lists and invoices.
- Managed time efficiently while on the road to meet strict deadlines for multiple deliveries per shift.
- Maintained detailed logs of miles driven, hours worked, fuel expenses, vehicle maintenance activities.
- Assisted in inventory management, ensuring accurate record-keeping and timely processing of orders.
- Improved delivery efficiency by optimizing routes and adhering to schedules.
- Utilized GPS navigation systems effectively for precise route guidance and seamless transport between destinations.
- Adhered to company policies regarding appropriate use of equipment such as hand trucks or dollies during item transport.
- Contributed to reduced fuel consumption through careful route planning and adherence to eco-friendly driving practices.
- Resolved any discrepancies between actual stock and inventory records, ensuring the accuracy of warehouse data.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Minimized company liability and risks to loads by obeying traffic laws.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Fostered positive working relationships with regular customers.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Successfully avoided time delivery delays by carefully planning best routes.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Inspected load security and checked for damages.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Protected people and equipment from hazardous materials by using correct procedures.
- Kept detailed records of deliveries and money received from customers.
- Operated light trucks to deliver loads as far as Number miles from home location.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Waitress Trainer
Laundrys
07.1997 - 02.2018
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Established and maintained quality control standards.
- Enhanced team efficiency by organizing shift schedules, delegating tasks, and ensuring timely completion of responsibilities.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring [Number]%.
- Utilized effective communication techniques to support server learning and comprehension.
- Built and maintained professional relationships with vendors and suppliers.
- Created and oversaw [Type] training programs for operations.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Reduced order errors by implementing standardized processes for communicating orders clearly between front-of-house and back-of-house teams.
- Trained and mentored [Number] new personnel hired to fulfill various roles.
- Maximized revenue potential by effectively suggesting daily specials or promotions to customers based on their preferences or dietary restrictions.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Designed and delivered web-based, self-directed learning materials.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Worked with vendors to customize courseware to accommodate business needs.
- Collaborated with fellow trainers to continuously update training materials as needed to align with changing menus or restaurant policies.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
- Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
- Developed and implemented successful onboarding program.
- Monitored new server performance and offered continuous support throughout training period.
- Facilitated virtual, in-person and blended learning sessions.
- Used [Software] to design training for [Type] employees and increase company retention and productivity rates [Number]%.
- Provided coaching and mentoring to employees.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Evaluated trainees'' progress and provided constructive feedback for improvement during regular check-ins and performance reviews.
- Established rapport with regular patrons, leading to increased repeat business for the establishment over time.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Recognized for exemplary training skills by management, resulting in increased responsibilities and involvement in onboarding new employees.
- Developed lesson plans, instructional materials and written practice tests for [Type] and [Type] training courses.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
- Developed job-specific competencies and performance standards.
- Delivered personalized attention to each trainee''s learning style during training sessions to optimize comprehension of material.
Education
GED -
Dickinson High
Dickinson, TXSkills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Safe driving practices
- Punctual and reliable
- City and non-city driving
- Flexible schedule
- Punctuality
- GPS and route planning
- Safety protocols
- Defensive driving
- Vehicle inspection
- Safety management
- Route planning
- Driving in adverse conditions
- Navigational systems and GPS
- Vehicle inspections
- Route management
- Transportation
- Traffic law observation
- Vehicle maintenance
- Commercial driving
- Equipment operation
- Inclement weather driving
- Accident prevention
- Adaptable driving techniques
- Schedule management
- DOT compliance
- Appointment scheduling
- Map reading
Physical stamina
Timeline
Driver
Bay and Bay Transporation
09.2023 - Current
Driver
USEXPRESS
01.2022 - 09.2023
Driver, Warehouse Orders
Mvt Transportation
02.2019 - 01.2022
Driver, Warehouse Orders
Colosseum Bakery
01.2012 - 08.2018
Waitress Trainer
Laundrys
07.1997 - 02.2018
GED -
Dickinson High