Alice McAdams
Perryville,KY
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Blackboard through exceptional support and empathy. Skilled in managing high call volumes and proficient in various software systems, demonstrating a blend of technical savvy and interpersonal skills. Fostered teamwork and improved service efficiency, embodying professionalism and courtesy.
Overview
7
7
years of professional experience
Work History
Cashier
Murphy USA
05.2020 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Walmart
01.2019 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Call Center Representative
Blackboard
04.2016 - 02.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Frontline Team Leader
Hardee's
01.2014 - 01.2016
- Developed strong relationships with customers through active listening, empathy, and personalized service recommendations.
- Collaborated closely with upper management to align frontline team goals and objectives with overarching company priorities.
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among team members.
- Conducted regular performance reviews to assess strengths, areas for improvement, and set goals for continued success.
Education
HS Diploma -
Penn Foster Online
Somerset04.2014
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Written and verbal communication
- Professionalism and courtesy
Timeline
Cashier
Murphy USA
05.2020 - 12.2020
Cashier
Walmart
01.2019 - 01.2020
Call Center Representative
Blackboard
04.2016 - 02.2018
Frontline Team Leader
Hardee's
01.2014 - 01.2016
HS Diploma -
Penn Foster Online
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