Summary

Overview

Work History

Education

Skills

Timeline

Alice Miller

Summerton,South Carolina

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

10

10

years of professional experience

Work History

Customer Service Representative

FTC

11.2013 - Current

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Processed customer service orders promptly to increase customer satisfaction.
Cross-trained and provided backup support for organizational leadership.
Delivered prompt service to prioritize customer needs.
Investigated and resolved customer inquiries and complaints quickly.
Handled customer inquiries and suggestions courteously and professionally.
Managed timely and effective replacement of damaged or missing products.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Worked effectively in fast-paced environments.
Managed time efficiently in order to complete all tasks within deadlines.
Skilled at working independently and collaboratively in a team environment.

Education

Associate Degree in Office Systems Technology -

Williamsburg Technical College

Kingstree, SC

05.1995

Skills

Microsoft Office
Order documentation
Order Processing
Document and Records Management

Technical Support
Calm and Professional Under Pressure
Understanding Customer Needs

Timeline

Customer Service Representative

FTC

11.2013 - Current

Associate Degree in Office Systems Technology -

Williamsburg Technical College