Alice Miller
Summerton,South Carolina
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
FTC
2013.11 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Processed customer service orders promptly to increase customer satisfaction.
- Cross-trained and provided backup support for organizational leadership.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
Education
Associate Degree in Office Systems Technology -
Williamsburg Technical College
Kingstree, SC05.1995
Skills
- Microsoft Office
- Order documentation
- Order Processing
- Document and Records Management
- Technical Support
- Calm and Professional Under Pressure
- Understanding Customer Needs
Timeline
Customer Service Representative
FTC
2013.11 - Current
Associate Degree in Office Systems Technology -
Williamsburg Technical College
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