Summary
Overview
Work History
Education
Skills
Timeline
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Alice Miller

Summerton,South Carolina

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

FTC
11.2013 - Current
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Cross-trained and provided backup support for organizational leadership.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed timely and effective replacement of damaged or missing products.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Skilled at working independently and collaboratively in a team environment.

Education

Associate Degree in Office Systems Technology -

Williamsburg Technical College
Kingstree, SC
05.1995

Skills

  • Microsoft Office
  • Order documentation
  • Order Processing
  • Document and Records Management
  • Technical Support
  • Calm and Professional Under Pressure
  • Understanding Customer Needs

Timeline

Customer Service Representative

FTC
11.2013 - Current

Associate Degree in Office Systems Technology -

Williamsburg Technical College

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Alice Miller