Alice Miller

• Coordinates payroll information by completing payroll preparation, reports and maintaining records.
• Performs pay period close responsibilities related to payroll processing.
• Processes timekeeping daily for distribution to department managers for review and correction
• Enter edits indicated by managers.
• Ensures timely and accurate submission of payroll.
• Assist Employees with questions about pay, overtime, and any payroll issues.
• Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
• Assisted with facility change through effective communication and collaboration with senior management.
• Assisted with processing employee claims involving performance issues and harassment.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Recruitment Efforts

Onboarding New Hires

• Facilitated positive work environment by resolving payroll issues efficiently, minimizing employee dissatisfaction.
• Submitted reports on payroll activities.
• Assisted Sr Payroll Specialist in processing payroll for 80-100 employees

• Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
• Planned resident outings and special events to mark holidays and celebrate special occasions.
• Developed monthly life enrichment calendar and published electronically and in print.
• Developed strong relationships with residents and their families, fostering a supportive community environment.

• Maintain residents medical records ( filing, recording and maintaining files organized.
• Assist with taking residents to appointments
• Assist BOM in distributing trust funds to residents weekly.
• Pull certain records when needed for state or any legal parties
• Enhanced patient care by efficiently managing medical records and coordinating appointments.

• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Maintained clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Supported needs of 10-20 residents under long-term care.

• Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
• Maintained clean and sanitary workspace, ensuring compliance with health and safety regulations.
• Prepared meals efficiently under time constraints for timely service during peak hours.
• Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
• Prepared food items in compliance with recipes and portioning control guidelines.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company.
• Responded to customer requests for products, services, and company information.
• Process billing transactions
• Add/cancel service
• Make changes to plans