Alice Mincher-Chavez
Hercules,CA
Summary
Optician with over 32 years of experience, a technical aptitude, and a passion for patient care. The integration of Kaiser Permanente's values of high-quality service, compassion, innovation, and collaboration is reflected in my Net Promoter Score and in the numerous patient requests I receive on a daily basis.
Overview
29
29
years of professional experience
Work History
Optician
Kaiser Permanente Vision Essentials
Oakland, California
05.2002 - Current
- Conducts interviews with members by utilizing lifestyle questions to accurately assess patients' vision needs.
- Interprets prescriptions and recommends appropriate lenses and frames based on requirements.
- Performs precise optical measurements to ensure the member will receive optimal vision with their new eyeglasses.
- Advise members of my plan for them to see me at a second appointment for an adjustment, to verify proper fit, and to review expectations and care with their new eyewear.
- Dispense, fit, scrutinize, and adjust eyeglasses while ensuring alignment with ANSI 80 standards.
- Performs troubleshooting, including prescription verification, proper frame fit and adjustment check, accuracy of all measurements, and communication with the refractionist as necessary.
- Mentor peers and assist in troubleshooting, measurements, and prescription verification techniques.
- Consistently able to voice any concerns and offer solutions in a group setting, especially those that may affect patient care and member satisfaction.
Lead Licensed Optician, Optometric Technician
University California San Francisco
01.2000 - 05.2002
- Executed all aspects of patient care for eyeglass orders, including optical measurements, frame selection, repairs and adjustments, dispensing, medical records management, billing, and insurance claims, and acted as a liaison for the PIA lab.
- Maintained inventory and was responsible for all frame, equipment, and miscellaneous orders.
- Performed preliminary vision and diagnostic tests, such as dilation and visual field testing, preparation of exam rooms, and equipment sterilization.
- Trained all new employees to allow for acclimation to UCSF optical policies and procedures, and mentored employees for the use of equipment in optical and exam rooms.
- Addressed all patient concerns under the direct supervision of the Ophthalmology Department Manager.
Lead Licensed Optican
Site For Sore Eyes
San Francisco, California
01.1999 - 03.2002
- Responsible for every aspect of eyeglass orders, including optical measurements, frame and lens selection, dispensing and adjustments, troubleshooting, appointment scheduling, and billing.
- Performed contact lens insertion and removal training in conjunction with on-site Optometrist, offered instruction for contact lens care, and scheduling of follow-up appointments for each patient.
- Executed the fabrication of prescription lenses and completed eyewear in a one-hour lab setting, cutting, edging, dyeing, polishing, and mounting lenses, including final inspection in accordance with ANSI 80 standards.
- Accountable for contact lens, frame, and eyeglass lens orders with vendors.
- Responsible for end-of-day reports and bank deposits.
- Trained and supervised all staff under the direct supervision of the owner.
Licensed Optical Manager
Pearl Vision Express
Richmond, California
01.1998 - 01.1999
- Managed daily optical and lab operations including staff scheduling to allow for efficient service and delivery.
- Trained and mentored team members on customer service and product knowledge.
- Oversaw inventory management and ensured optimal product availability.
- Implemented quality control measures to maintain high standards in eyewear fittings.
- Prepared reports on sales trends, budgeting, and operational performance.
- Resolved customer complaints in a timely manner to maintain positive relationships with clients.
- Managed and trained optical staff to ensure quality customer service.
- Monitored daily operations of the optical department to ensure smooth workflow.
- Conducted regular meetings with staff members to discuss operational issues or changes.
- Evaluated customer feedback to improve service processes and client satisfaction.
- Conducted monthly inventory audits to track product levels.
- Developed and implemented new policies and procedures for the optical department.
- Cultivated an excellent rapport with the optometrist on-site by having biweekly meetings to address any concerns.
- Responsible for scouting, hiring, and training for all positions, including receptionist, optician, apprentice optician, and lab technician.
- Performed employee reviews and executed disciplinary action if needed.
- Maintained accurate end-of-day reports and bank deposits.
Licensed Optical Manager
Pearl Vision Express
Milpitas, California
01.1997 - 01.1998
- Managed daily optical and lab operations, including staff scheduling, to allow for efficient service and delivery.
- Prepared reports on sales trends, budgeting, and operational performance.
- Resolved customer complaints in a timely manner to maintain positive relationships with clients.
- Managed and trained optical staff to ensure quality customer service.
- Conducted monthly inventory audits to track product levels.
- Ensured compliance with all applicable laws related to eye care services.
- Performed administrative tasks such as scheduling appointments and processing payments.
- Monitored daily operations of the optical department to ensure smooth workflow.
- Trained and mentored team members on customer service and product knowledge.
- Oversaw inventory management and ensured optimal product availability.
- Cultivated an excellent rapport with the on-site Optometrist by having biweekly meetings to address any concerns.
- Responsible for scouting, hiring, and training for all positions, including receptionist, optician, apprentice optician, and lab technician.
- Performed employee reviews, and executed disciplinary action if needed.
- Maintained accurate end-of-day reports and bank deposits.
Education
Associate of Science -
Merritt College
Oakland, CA01-2026
High School Diploma -
Lowell High School
06-1991
Skills
- Excellent member service
- Marked attention to detail
- Quality control
- Patient assessment
- Prescription interpretation
- Patient communication
- Problem resolution
- Problem-solving
- Member retention
- Mentoring
Accomplishments
Phi Theta Kappa Honor Society
Timeline
Optician
Kaiser Permanente Vision Essentials
05.2002 - Current
Lead Licensed Optician, Optometric Technician
University California San Francisco
01.2000 - 05.2002
Lead Licensed Optican
Site For Sore Eyes
01.1999 - 03.2002
Licensed Optical Manager
Pearl Vision Express
01.1998 - 01.1999
Licensed Optical Manager
Pearl Vision Express
01.1997 - 01.1998
Associate of Science -
Merritt College
High School Diploma -
Lowell High School